Customer Service Representative with German (Business clients)

• Process mainly outbound calls with business customers;

• Interact with customers via phone and email;

• Educate customers how to upgrade their accounts;

• Processing client's data;

• In doing the above, follow detailed instructions as outlined in company documents;

• For service level agreement in jeopardy, follow established escalation rules.

Requirements:

• Fluency in German;

• Good level of English;

• Previous customer service experience is a strong advantage;

• Тeam player across boarders;

• Attention to detail and accuracy;

• Ability to adapt to changing processes and strategy;

• Strong communication and interpersonal skills;

• Good time management skills;

• Results-driver with action orientation.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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