BPO Operations Manager

Join Our Dynamic Team as an Operations Manager at Pontica Solutions!

Are you ready to elevate your career in a role that demands proven experience and exceptional skills in client-facing and relationship management? 

Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.

Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.

The Role:

As an Operations Manager, you will play a crucial role in shaping the future of our operations. This position is not for the faint-hearted but for a seasoned professional who has a track record of effectively managing complex client relationships and resolving issues with finesse and confidence.

Key Responsibilities:

• Oversee daily operations and ensure the highest levels of performance and client satisfaction.
• Lead, manage, and mentor a team of managers, instilling proactive and efficient management practices.
• Serve as the primary point of contact for major clients, managing and enhancing relationships.
• Drive continuous improvement initiatives, ensuring operational excellence across the board.
• Adapt and thrive within the Pontica culture, promoting a flexible working style and approach.

Ideal Candidate:

• A minimum of 3 years in a similar Operations Management role within the outsourcing or related industry.
• Demonstrated experience in client-facing positions and robust relationship management.
• Proven ability to manage and lead teams at a high level, including other managers.
• Self-sufficient, proactive, and capable of making high-stakes decisions swiftly and effectively.
• Must be eager to embrace and enrich the distinctive culture at Pontica, showing a high degree of adaptability and a collaborative approach

Why Pontica Solutions?

• An attractive remuneration + annual appraisal review. Referral bonuses.
• Standard working hours Monday-Friday.
• 20 days of paid leave per year + 5 additional + 2 days off for volunteering.
• Full training provided.
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Digital food vouchers.
• Open-minded management team promoting innovation, and personal and professional development.
• Permanent employment; full-time.