Responsibilities
Location: Sevlievo, Gabrovo, Bulgaria Job ID: R0097961 Date Posted: 2025-06-25 Company Name: HITACHI ENERGY BULGARIA EOOD Profession (Job Category): Quality Management Job Schedule: Full time Remote: No Job Description: The Opportunity For our Feeder Factory High Voltage based in Sevlievo we are looking for a Customer Quality Specialist to play a crucial role in managing both internal and external customer complaints. Based in our dynamic team, you will conduct systematic root cause analysis, develop corrective and preventive action plans, and ensure rapid containment actions to limit impacts on customer operations. This is your chance to make a significant impact in a company that values innovation, collaboration, and excellence. How you’ll make an impact: Implement and ensure adherence to Non-Conformance Management and Customer Care Response Processes; Manage and mentor quality professionals within your responsibility; Support the collection and improvement of Voice of the Customers; Lead root cause analysis and problem-solving efforts for non-conformances; Provide regular status updates to customers and stakeholders; Maintain precise records of investigations and findings; Ensure completion of Non-Conformance Reports within predefined time frames; Collaborate with internal and external customers to resolve complaints. Your background: Bachelor’s degree in a relevant field; Preferably 2 years of experience in similar position (NCR management, customer service); Strong understanding of root cause analysis and corrective action planning; Excellent written and verbal communication in English (B2 level appreciated); Knowledge of MS Office tools (Outlook, Word, Excel, Power-Point), and proficient in data analysis and quality management systems (SAP-QM, PowerAutomate and PowerBI appreciated); Should be eager to learn, flexible, open-minded, team-work oriented and pro-active. What we offer 13th salary; Monthly food vouchers; Supplementary health insurance; Organized transport; Additional bonuses. More about us Join Hitachi Energy and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy! Applications will be reviewed on an ongoing basis, so don’t delay – apply today! Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. E-mail us for data privacy inquiries or technical support.
