Client Service Associate

About Us:

At Nexmos Design, we are a creative powerhouse committed to innovation in branding, product design, and user experience. Our team transforms visions into exceptional designs that push boundaries and deliver measurable impact. Rooted in a culture of collaboration and precision, Nexmos Design is where creativity meets strategy.

Job Description

We are currently seeking a Client Service Associate to join our growing team. This role plays a vital part in ensuring our clients receive top-tier support and guidance throughout their journey with Nexmos Design. You will act as a bridge between clients and internal teams, ensuring client satisfaction, managing expectations, and maintaining strong long-term relationships.

Responsibilities

• Serve as the main point of contact for clients, addressing inquiries and concerns promptly and professionally

• Build and maintain positive client relationships through regular communication and follow-ups

• Coordinate with internal departments to ensure projects meet deadlines, budgets, and quality standards

• Assist in preparing client reports, proposals, and presentations

• Gather client feedback and relay it to the appropriate teams for continuous improvement

• Monitor project progress and communicate updates effectively to clients

• Uphold a client-first attitude and foster trust and loyalty

Qualifications

• Bachelor’s degree in Business Administration, Communications, Marketing, or related field

• 1-3 years of experience in client services, account management, or a similar role

• Exceptional communication and interpersonal skills

• Strong problem-solving abilities and attention to detail

• Ability to manage multiple client accounts and meet tight deadlines

• Proficiency in Microsoft Office Suite and basic project management tools

• Highly organized and customer-oriented mindset

Benefits

• Competitive salary ($70,000–$76,000 annually)

• Opportunities for professional growth and internal promotion

• Comprehensive health, dental, and vision insurance

• Paid time off and holidays

• Retirement savings plan options

• Dynamic and supportive team environment

• Training and development programs to enhance skills