Customer Support Representative (Weekend Night Shift) - CANADA

Job Description:

What You Will Do:

• Answer incoming phone calls and respond to basic customer inquiries or route calls to the appropriate personnel.
• Document call details and outcomes in the account history; initiate necessary follow-ups independently.
• Research customer issues and respond to escalations via email in a timely and professional manner.
• Process inbound and outbound calls to meet or exceed service level agreements (SLAs).
• Accurately record call details, process requests, and update account information with proper documentation.
• Perform data entry and match documents to the correct accounts to maintain accurate and up-to-date records.
• Collaborate with team members and management via Microsoft Teams to resolve service-related issues.

Who You Are:

• High school diploma
• Strong communication and problem-solving skills
• Comfortable working independently
• Flexible and adaptable to shift changes

Work Environment:

• This is a remote position within Canada only
• Weekend night shift: Thursday to Sunday, 7:30 PM – 6:00 AM ET
• Note: This night shift may transition to a day shift and include outbound calling to upon the return of the employee currently on leave
• All applicants must be legally authorized to work in Canada without requiring sponsorship now or in the future

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.