Call Center Representative
Gameloft
On-site
Regular employment
0 - 1 years of experience
Full Time
New York, United States
Responsibilities
Company Description
About Us
At Beloform, we specialize in delivering streamlined administrative solutions and operational support to a wide range of industries. With a strong focus on accuracy, innovation, and service, we empower businesses to operate more efficiently and achieve their goals. Our team is built on reliability, detail-oriented excellence, and continuous growth. Join us and become part of a company that values precision, dedication, and professional development.
Job Description
Job Description:
Beloform is seeking a Call Center Representative to provide high-quality customer service and support through incoming and outgoing calls. This role is ideal for a detail-oriented individual with strong communication skills and a passion for helping others. You will serve as the first point of contact for our customers, handling inquiries, resolving concerns, and providing accurate information in a professional and courteous manner.
Responsibilities:
Answer inbound calls and respond to customer inquiries promptly and professionally
Make outbound calls to follow up on customer requests and provide support
Resolve customer concerns and complaints with empathy and efficiency
Document all interactions accurately in the system
Collaborate with team members and supervisors to improve service quality
Maintain up-to-date knowledge of company products, services, and procedures
Meet performance goals related to call handling, resolution time, and customer satisfaction
Qualifications
Qualifications:
High school diploma or equivalent required; associate degree preferred
Previous experience in a call center or customer service role is a plus
Excellent verbal and written communication skills
Ability to handle multiple tasks and work in a fast-paced environment
Strong problem-solving and interpersonal skills
Proficiency in using computer systems and CRM software
Reliable, punctual, and team-oriented
Additional Information
Benefits:
Competitive annual salary ($36,000 - $45,000)
Opportunities for career advancement and professional development
Paid training and ongoing support
Health, dental, and vision insurance packages
401(k) retirement plan
Paid time off (vacation, sick leave, and holidays)
Positive and supportive team environment