Call Center Agent

About Us

At Next Comms Talk, we specialize in innovative communication strategies that help businesses build stronger, more meaningful connections with their customers. Our team is passionate about delivering excellence in client service, ensuring every interaction supports our mission to empower brands through effective communication solutions. With a culture rooted in collaboration, continuous learning, and integrity, we’re redefining what exceptional service looks like.

Job Description:
We are currently seeking Call Center Agents to join our dynamic team in New York. As a Call Center Agent, you will be the first point of contact for customers, assisting with inquiries, resolving concerns, and providing outstanding service. This role requires strong communication skills, patience, and a customer-first mindset.

Responsibilities:

• Handle inbound and outbound calls in a professional and courteous manner

• Respond to customer inquiries regarding services, products, or issues

• Maintain detailed records of customer interactions in our database

• Follow call center scripts and guidelines to ensure consistent service

• Resolve customer complaints and escalate issues when necessary

• Meet individual and team performance goals

• Collaborate with supervisors and team members to improve processes

Qualifications:

• High school diploma or equivalent required

• Previous experience in a customer service or call center role preferred

• Strong verbal and written communication skills

• Ability to multitask and stay organized in a fast-paced environment

• Basic computer proficiency and familiarity with CRM systems

• Strong problem-solving skills and a positive attitude

• Reliable, punctual, and able to work independently and as part of a team

Benefits:

• Competitive annual salary ($36,000 - $46,000)

• Paid training and onboarding

• Opportunities for career growth and advancement

• Health, dental, and vision insurance

• Paid time off and holidays

• Supportive team environment and regular performance feedback

• Professional development opportunities