Australian VIP Account Manager

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. 

We are looking for a VIP Account Manager who will be responsible for retention of Australian VIP customers and increase of their lifetime value.

Requirements:

• Proficiency in English both written and spoken;
• Proactive person with good support/sales skills;
• Strong communication and negotiation skills;
• Attention to details;
• Previous experience will be considered as an advantage.

Duties and Responsibilities:

• Being able to search and find for solutions of customers’ issues;
• Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs;
• Monitor customers’ performance & behaviour in order to evaluate bonus crediting;
• Ensure that products’ compliance is being followed according to relevant regulations;
• Previous experience as a Sales agent will be considered as an advantage.
• Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month).

We offer excellent benefits:

• Competitive salary and monthly KPIs bonus;
• Working in a dynamic International company;
• Ability of career and professional growth within the company;
• Social benefits and team buildings;
• Sunny, spacious office.

You have the opportunity to work remotely or in our office in Cyprus or Bulgaria.

Ready to shine? Let’s make it real.