eCommerce Operations Lead
Complex NTWRK
On-site
Regular employment
2 - 3 years of experience
Full Time
Los Angeles, United States
Responsibilities
Company And Culture
Created in 2002 by Marc Eckō, Complex is a leading global youth entertainment network showcasing the evolution of major pop culture categories, including streetwear and style, music, sneakers, and sports. Complex is a juggernaut in the content and culture space, delivering unprecedented global reach.
Complex is the world’s definitive cultural commerce, content, and experiential platform. We have created an all-new operating system built for the next generation, seamlessly integrating discovery, inspiration, community, and shopping. The company represents an expansion of the original vision with a deep understanding of convergence culture and its impact on contemporary society.
Whether through video, long-form editorial, or social content, Complex tells stories that engage dynamic conversation with our communities. Our internet-breaking cover stories document the heroes of culture and take them to the next level through product collaboration and shoppability.
Complex has become experts in creating immersive environments at our IRL experiences and cultural events. ComplexCon is our flagship festival bringing together the world’s most influential brands and artists for an unforgettable weekend of style, sneakers, art, design, food, music, inspiration and more.
Join us to help redefine the way people shop, while building a global marketplace that moves at the speed of culture. Complex is committed to building a high performing team that is passionate about what they do and the communities we serve.
Everyone at Complex truly believes in the company and its mission; it’s a requirement for working here. There is synergy within the teams that make Complex what it is, a well-oiled machine. Employees are at the forefront of the company's success because every one of us is given the opportunity to provide suggestions, feedback, and direction.
What You'll Do
- Oversee and execute product data enrichment using a PIM system to ensure accurate, optimized information across thousands of SKUs.
- Ensure all products are properly configured—metafields, tags, imagery, and key attributes—prior to production and launch.
- Manage the full product lifecycle from catalog entry through eCommerce platform integration and into ERP systems.
- Demonstrate strong expertise in Shopify, backend catalog tools, and ERP platforms to support seamless operations and scale.
Who You Are
- Thrive in fast-paced, startup environments and adapt quickly to change.
- Passionate about culture shaped by craft, with a strong interest in partnering with brands to create experiences that blend content, commerce, community, and real-world engagement.
- 2–3 years of hands-on eCommerce experience, preferably working directly with Shopify within the fashion, music, or collectibles industries.
- 2–3 years of experience in eCommerce with a focus on product configuration and catalog management.
- Deep understanding of product setup, processing, and enrichment using Product Information Management (PIM) software. Experience with Salsify is a plus.
- Demonstrated ability to manage multiple complex projects and shifting priorities effectively.
- Highly organized and collaborative, with experience leading cross-functional initiatives across departments.
- Flexible hours and willingness to work around a launch schedule that does not follow the traditional 9-5 work hours.
What We Offer
- Best in class health, dental, and vision insurance
- Healthcare FSA
- Dependent Care FSA
- Commuter Benefits FSA
- Short-term/long-term disability and life insurance
- Paid Parental leave
- 401k with 4% match
- Pet Insurance
- Legal and Identity Theft Plans
- Vacation time and sick days
$80,000 - $100,000 a year
The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to experience and performance. The range listed is just one component of Complex's Total Rewards offerings for employees.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
Complex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Required skills
Backend Development
Business Operations
Configuration Management
Inventory Management
Product Management
Project Management
pdm
ERP
Shopify
Product knowledge
to effectively collaborate with cross-functional teams
English
Job posted today