About the Role:

Grade Level (for internal use):

11

Role Summary:

We are seeking a dynamic and strategic Senior Manager to lead our Independent Data Quality team while also overseeing key functions within the Content Customer Success vertical. This dual-role leadership position is pivotal in ensuring both the integrity of our data assets and exceptional client satisfaction. The ideal candidate will bring a unique blend of operational rigor, customer empathy, and a commitment to continuous improvement.

The Quality function at S&P Global EDO establishes and upholds the quality of data collected. The team simulates customer experience through robust quality practices, collaborates on defect prevention, and influences process design to drive transformation and process reengineering across the organization. This role oversees General Fundamentals data set quality initiatives and ensures alignment with our goal of delivering best-in-class products—because data quality is the bedrock of everything we do at S&P Global.

In addition, the role leads a 24/5 high-performing team responsible for resolving second-level client queries across specialized data sets. This function is vital to ensuring client satisfaction, retention, and ACV growth. The ideal candidate will foster a proactive, customer-centric approach to query resolution and champion internal collaboration to continuously elevate the client experience —focusing on client needs, value delivery, and sustained customer success.

Key Responsibilities:

Independent Data Quality :

• Lead and manage the IDQ team, ensuring adherence to high data quality standards across multiple business lines.
• Design, implement, and govern a robust data quality framework aligned with enterprise data governance objectives.
• Develop and monitor quality KPIs, perform root cause analysis, and drive issue resolution through cross-functional collaboration.
• Leverage automation and advanced analytics to proactively identify data anomalies before they impact downstream systems or reach the customer.
• Integrate machine learning models and rule-based engines to enhance anomaly detection and improve data reliability.
• Partner with upstream data providers, product teams, and engineering to ensure preventive quality controls are embedded in workflows.
• Proactively identify opportunities for process improvement, automation, and standardization.
• Advocate for a culture of quality across the organization and promote accountability at all levels.

Customer Success:

• Oversee second-level support for complex client queries related to specialized datasets and data domains.
• Accountable to reduce wait times, hand-offs, drive cross training enabling the team to address client query end to end.
• Liaise regularly with cross-functional teams including Client Operations, Content, Data Stewards, and Relationship Managers.
• Ensure timely, accurate, and empathetic responses to client concerns to enhance satisfaction and loyalty.
• Identify recurring client pain points and partner internally to drive root cause resolution and process optimization.
• Continuously evaluating and analyzing customer needs and communicating to leadership team and stakeholders to support and implement strategic decisions.
• Advocate for the client voice in internal forums and ensure support operations align with business retention and ACV growth goals.
• Enable people first environment by effective engagement, cross cultural collaboration and innovation that enables team to perform better

What are we looking for

• Bachelor’s or Master’s degree in Business, Data Management, or related discipline.
• 5+ years of relevant experience, with at least 3-5 years in a leadership role spanning both data operations and customer-facing functions.
• A strategic, tech-savvy leader with a passion for leveraging automation and analytics to build scalable, proactive quality practices.
• Strong grasp of data quality principles (accuracy, timeliness, consistency, etc.) and hands-on experience managing large datasets.
• Ability to work independently and drive outcomes in complex, fast-paced environments
• Excellent communicator—both written and verbal—with the ability to engage and align a wide range of stakeholders.
• Good understanding on our products, General fundamentals ‘know how’ is an added advantage
• Ability to translate feedback into action, using voice-of-customer insights to enhance products, quality, and service delivery.
• Knowledge of tools such as Salesforce, Power BI, SQL, Advanced MS Excel is an added advantage
• Certification in Six Sigma, Agile, or Customer Success frameworks is a plus.

Preferred location, Hyderabad.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

10 - Officials or Managers (EEO-2 Job Categories-United States of America), DTMGOP103.2 - Middle Management Tier II (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)