Digital Director - Payment Product Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Bank of America’s Zelle & External Transfers team is seeking a Senior Digital Manager to help advance operations and development of multiple Digital Payments capabilities (Zelle, ACH, Wires). The ideal candidate will be a forward-thinking leader with a proven track record of successfully operating next generation products, services and technologies. The role requires an individual with a strong combination of strategic thinking, detailed tactical planning, risk and project management expertise.

Candidates should have a solid understanding of banking products and services, digital payments, and be proactive in their approach, with an ability to own and manage multiple priorities simultaneously.

As a Digital Payment Products Operations Manager, the successful candidate will work directly with Bank of America’s Digital business, product, operations, technology, internal legal/risk, and business controls partners. This leader will have accountability for establishing/maintaining strong relationships and building consensus with peers and partners across the organization.

• Day to day ownership of multiple Zelle, ACH, and Wires processes

• Understand and manage product risks and controls; oversight of monthly control metrics

• Ownership of audit issues related to Zelle, ACH, and Wires, including action plan creation and execution

• Own thematic analysis of client complaints, monitor Voice of the Customer, and suggest product or process improvements based on client feedback

• Work closely with Contact Center team to obtain customer feedback

• Handle production incidents, working with Technology and Client Remediation to resolve issues and remediate clients

• Research and resolve high-profile customer escalations

• Work closely with Risk, Legal, Compliance, Fraud, and Technology

Bachelor's Degree

5+ years' experience in a product management, operations & planning, or project management role.

Advanced experience with Microsoft Office Suite (Excel, PowerPoint, Outlook).

Experience coordinating, communicating, and managing across multiple lines of businesses.

Ability to present to senior leadership in a clear and articulate manner.

Required Skills:

Bachelor's Degree required

5+ years' experience in a product management, operations & planning, or project management role.

Advanced experience with Microsoft Office Suite (Excel, PowerPoint, Outlook)

Experience coordinating, communicating, and managing across multiple lines of businesses

Ability to present to senior leadership in a clear and articulate manner.

Desired Skills:

Specific experience in BofA product management, operations & planning, or change management role

5+ years of payments experiences

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

Pay and benefits information

Pay range

$123,800.00 - $191,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.