Business Operator Senior Analyst with French

Your career is about what you want to be and who you want to be. It’s about bringing your skills, curiosity and best true self to work.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

By being part of this team, you will work from Monday, to Friday, 09:00-18:00, fully from the office in Bucharest (West Gate, Militari, near Preciziei metro station) 

How you will make an impact:

• ​Know the customer and understand our customer’s expectations with their reactive support experience;

• Focus on critical issues to ensure customer satisfaction;

• Set proper expectations with customers for support;

• Acknowledge and respond to customers' requests promptly;

• Anticipate risk and escalations based on customer context;

• Handle high-risk escalations and gather/analyze information as needed to support the customer;

• Understand the cause of the escalation, its business impact, and level of urgency from Customer and other stakeholders;

• Ensure clear communication channels are established and documented with the customer and enable effective cross group collaboration;

• Monitor reactive cases owned by internal support organizations;

• Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health;

• Work with engineers as needed to investigate the customer issue further to understand the root cause to drive prevention;

• Establish a customer obsession approach that puts the customer and the customer operational health in the center;

• Understanding of reactive case lifecycle and troubleshooting methodology.

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Skills that make your work successful:

• Advanced level in English and French (minimum B2 level);

• Between 1 to 3 years experience in data analysis and sales operations;

• Experience in creating sales reports;

• Experience in Excel functions, Power Query, Power Pivot and Power BI;

• Nice to have experience in Software & Platforms industry, data and cloud infrastructure products;

• Diploma required: Bachelor's Degree.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

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