Senior Office Services Specialist

PROS, Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of data science expertise infused into our industry solutions.

The Senior Office Services Specialist is responsible for office management, including handling multi-line phones, greeting clients and visitors, stocking, data entry, placing and managing catering orders and executing executive level administrative projects and event organization.

A Day in the Life of the Senior Revenue Operations Analyst - About the role

Responsibilities:

• Takes care of incoming and outgoing communication & handles business correspondence when needed;
• Organizes and schedules business meetings and appointments;
• Act as a primary point of contact for internal and external customers on various matters and inquiries, some international;
• Takes active part in ensuring office & employee security;
• Monitors and maintains office supplies inventory, materials and equipment;
• Creates and manages the office processes;
• Maintains constant contacts with suppliers, vendors, landlords, facility maintenance to ensure the proper operations of the office;
• Assist with resolving a range of Executive challenges and inquiries while efficiently and accurately managing frequently changing calendars;
• First point of contact when greeting clients and visitors, responsible for determining the purpose of their visit and directing them appropriately;
• Аccurately order and confirm catering orders for internal, and client, meetings, submit and confirm receipt of all orders;
• Responsible for badge access management which includes continuous maintenance to confirm compliance with security;
• Oversee conference room usage and booking conflicts;
• Assist with the on-going development of the reception manual;
• Assists with budget management;
• Provide support to the administrative assistants which may include assisting their guests upon arrival, scheduling tours, assisting with scheduling catering and preparing for both internal and client meetings;
• Plans and organizes company social activity events on a regular basis;
• Updates SharePoint office page and advises on visitor’s logistics and accommodations.
• Flexibility to step into other areas as requested from Office Services Management while keeping pace on all daily tasks;
• Other duties and projects as assigned.

Required Qualifications - About you

• University Degree in Business Administration or another related field;
• Min 5 + years of experience in an administrative and organizational role in an international environment;
• Proficiency with Outlook and Microsoft Office (Word, Excel, PowerPoint and Internet applications);
• Excellent English and Bulgarian verbal and written communication skills that allow for effective communication with executive management and across a multicultural, multinational environment;
• Independent and self-motivated professional, able to grow positive relationships with clients and colleagues at all organizational levels;
• Possess mature confidence when managing changing priorities;
• Possess front office professionalism;
• Autonomous  in  rules and procedures;
• Autonomous in Document editing and structuring.
• Very organized, able to work autonomously, to multitask effectively and to meet tight deadlines;
• Represent the company in professional manner.

Skills & Personal Characteristics:

• Ownership
• Innovation
• Care

Why PROS?

PROS culture and the truly extraordinary people who work here are at the very core of our success. We have a passion for what we do, and we won’t stop until we’ve delivered on our promises. We’re committed to the success of our customers. That’s why we think harder and dream bigger – so our customers can go even further than they ever imagined possible.

This is a unique opportunity to join a company that has 30+ years of proven success with a long runway of more success.

Our people make PROS stand out from the rest. If you want to be a part of something truly extraordinary, come help us shape the future of how companies compete and win in their markets.

Work Environment:

Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, interpret numerical data.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.