Lead Operations Representative - 3rd Shift

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.

Line of Business Description::

Processes transactions in one or more of the company's internal operations to support domestic and international customers, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, help desk support, reviewing and processing transactions for image processing, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Intermediate level position performs routine and various item processing functions under moderate supervision within a process that has built-in checks and balances. Decisions have some impact on internal and external customer relationship. Performs a variety of routine and some non-routine clerical /accounting functions in the image environment. Job responsibilities will include: image file processing, and image quality.  Ensures quality service and effective and efficient operations support for the assigned area's internal business  partners and/or external customers/clients. Intermediate level position performs routine and various item processing. Performs some functions required at the Lead Ops Rep level and typically serves as backup workflow coordinator and/or a subject matter expert.

Schedule: 3rd Shift Monday-Friday 7:00PM -3:30AM

Responsibilities:

• Contributes to overall success of an Operations team as an individual contributor
• Handles operational activities and queries for either single or multiple Lines of Business across the enterprise
• Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners
• Provides functional expertise knowledge to projects or initiatives relating to the business unit
• Maintains internal operational and financial controls and works within the risk appetite of the business unit
• Continues to review processes to ensure they are efficient and implements process improvement opportunities

Required Qualifications:

• 10 Key data entry experience
• Highly organized with strong attention to detail and accuracy
• Strong typing proficiency
• Excellent time management and prioritization skills, with ability to meet deadlines
• Strong operational business acumen
• Self-starter/Self- Motivator
• Exhibit excellent verbal, written communication and interpersonal skills
• Demonstrate the ability to multi-task, strong attention to detail
• Microsoft Office proficient

Skills:

• Active Listening
• Adaptability
• Attention to Detail
• Collaboration
• Data Collection and Entry
• Critical Thinking
• Customer and Client Focus
• Oral Communications
• Planning
• Reporting
• Account Management
• Conflict Management
• Decision Making
• Inclusive Leadership
• Process Management

Shift:

3rd shift (United States of America)

Hours Per Week: 

40