Query Agent with German (Hybrid)

Main responsibilities:

• Manage the resolution of Partner/Customer queries received in mailbox, Query Management System, CVG within corporate guidelines and procedures.
• Maintain full coverage of the assigned portfolio using various communication methods (mailbox, query management system, CVG, outbound/inbound calls).
• Permanent account management, analysis on received requests and strategy application to ensure all requests are handled as per their importance, priority and SLA.

Requirements:

• Fluency in German and good command of English.
• Computer literacy in MS office and customized ERP system.
• Analytical skills and detail-orientation.
• Excellent numerical skills.
• Self-motivated and willing to learn new skills.
• Strong organisational skills.
• Collaborate and communicate effectively with all levels and departments involved in the process.

What the company offers:

• Competitive salary.
• Opportunity for career growth.
• Nice and friendly atmosphere and opportunity to work with motivated professionals.
• Social benefits package.