Casino Reconciliation Coordinator

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. 

As we continue to grow, we seek a Casino Reconciliation Coordinator to ensure the smooth execution and accuracy of our casino tournaments and promotions. This role is perfect for someone detail-oriented, analytical, and passionate about gaming operations.

Key Responsibilities:

• Manage the day-to-day rewarding of winners from promotions and tournaments, ensuring accuracy and timely payouts.
• Conduct performance reviews of tournaments, analyzing key metrics to assess effectiveness and optimize future campaigns.
• Assist with tournament and promotion setup, ensuring all mechanics are correctly implemented.
• Provide quick fixes and troubleshooting for tournament and promotion-related issues as they arise.
• Support other departments by answering queries related to promotion mechanics, potential winners, and ongoing campaigns.
• Conduct thorough checks for abusive gameplay and fraudulent activities, ensuring a fair and transparent gaming experience.

Job Requirements:

• Prior experience in casino operations, risk management, customer support, or a related field.
• Strong analytical skills with the ability to assess performance data and make data-driven recommendations.
• Detail-oriented mindset with a proactive approach to problem-solving.
• Excellent communication skills in English; knowledge of additional languages is a plus.
• Ability to work in a fast-paced, dynamic environment, managing multiple tasks efficiently.
• Proficiency in Microsoft Excel and other reporting tools.
• Understanding of online gaming mechanics, promotions, and tournament structures.

Why Join Us:

• Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups;
• Monthly food vouchers (200 BGN);
• Starting from 20 paid leave days; 6 additional days of sick leaves without document required;
• Birthday gift cards;
• Sports card (Multisport);
• Wedding and newborn gifts;
• Breakfast, Friday lunches, fruits, and snacks in the office;
• Team-building events and activities;
• Opportunity to collaborate with a passionate and dynamic team.
• Professional development opportunities and career growth.
• Official employment & full medical insurance;
• Birthday celebration present;
• Competitive salary and performance-based incentives.

Ready to shine? Let’s make it real.