Junior Collections Specialist with Italian (The Agile Team)

WHO WE ARE

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Operations  drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence..

WHAT DO WE EXPECT

• Italian on C1 level is a must
• English on B2 level is a must
• Ability to thrive in a dynamic and fast-paced environment 
• Ability to work independently and manage more complex cases 
• Excellent communication and interpersonal skills, both written and spoken (due to the daily phone and email communication with customers) 
• Familiarity with Microsoft Office tools 

NICE TO HAVE: 

• Knowledge of SAP
• A degree in finance or a related field. 
• Experience in Order to Cash or Customer Service area

WHAT WILL YOU DO (JOB QUALIFICATIONS)

As Junior Collections Specialist with Italian (The Agile Team) you'll be responsible for: 

• Building and maintaining positive relationships with customers, providing regular updates on account status, overdue payments, and credit limits.
• Forecasting overdue payments and offering insights into customer payment behavior.
• Generating and sending missing invoices, account statements, and ensuring proper documentation for write-offs in non-collectible cases.
• Communicating with customers via phone and email to address overdue invoices.
• Handling credit-related requests on behalf of customers and assisting with unresolved payments or credit notes.
• Preparing regular reports on the status of customer accounts and taking on additional tasks as part of the team.
• Performing commercial disputes (claims) related to O2B process or financial disputes related to Collection process – contact with customers.
• Performing order management related activities: order entry, order amendments and rejections.
• Managing order blocks.
• Overseeing urgent orders process.
• Performing outbound and inbound calls and e-mails to customers related to collections/order management process.
• Meet collection targets and monthly service level agreements (SLAs).
• Collaborating with internal teams to resolve customer issues and supporting colleagues when needed.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

ADDITIONAL BENEFITS FOR YOU: 

• Thrive in a dynamic workplace that values and celebrates diverse perspectives. Contribute to an innovative environment where your input drives process improvements and operational efficiencies
• Access continuous learning opportunities. 
• Work on projects for international clients, expanding your skills set. 
• Agile Team Role: The Agile Team is a separate group of F&A professionals that may support different projects depending on business priorities
• Business Needs: The Agile Team is designed to be flexible and adaptable, providing support to regular employees during peak times, transitions, or unexpected challenges
• Collaboration: The Agile Team works closely with regular employees, ensures collaboration through regular check-ins and joint sessions
• Members of the Team are chosen based on their comprehensive F&A skills set & flexibility to work for different clients 

WHAT WE OFFER

• Flexible working mode: Hybrid 50/50 from Gdansk/Warsaw.
• Using foreign language and new technology solutions daily, cooperating with various global Clients.
• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly  dividends if they own company shares.
• Paid employee referral program.
• Private medical care, life insurance.
• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

WHAT WE BELIEVE

• Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
• All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
• Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.
• Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary also its representative) can be found here: https://www.accenture.com/pl-pl/privacy-policy

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

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