TransferMate is a global B2B payments technology firm, enabling companies to send and receive cross-border payments faster and easier than ever before. TransferMate has built one of the largest portfolios of payment licences worldwide, including 200+ countries & territories / 140+ currencies / 92 licenses. 

Leading banks, fintechs & software providers partner with TransferMate to offer an enhanced user experience for their business customers. Using TransferMate’s technology and global banking infrastructure, companies benefit from better exchange rates, greater transparency, and improved reconciliation via direct integration into accounting and ERP systems. 

The unique TransferMate offering has also attracted major strategic investments from leading banks such as ING Group N.V. and Allied Irish Bank, who have cumulatively invested €51 million in the company.

Ireland

Kilkenny

TransferMate Global Payments

TransferMate– a subsidiary of CluneTech – was established in 2010 when we began working with regulators around the world to secure licenses to operate as a&nbsp;global payment’s provider. With a global payments network covering 200+ countries and territories, TransferMate have established partnerships with some of the largest banks, fintechs and software providers in the world. The combination of our regulated network, award winning technology and strategic partnerships culminated in 2022 when the business achieved Unicorn status.Our team is dedicated to delivering the best possible experience for our partners and their customers. We know that a happy team is one that performs at the highest level and our&nbsp;#OneTeam&nbsp;ethos encourages mutual support, respect, recognition, and rewards. In Ireland, we have been recognised as a Great Place to Work for 9 consecutive years, with 35 offices worldwide, we do business across 100+ countries on a daily basis.The FI Compliance Specialist acts as a subject matter expert (SME) for FI onboarding and due diligence across TransferMate’s FI client base. This includes NBFI clients in regulated and Non Regulated sectors and in jurisdictions requiring careful compliance navigation. The role also supports audits, regulatory inquiries, and internal policy development.As FI Compliance Specialist, you will be responsible for: <ul> <li>Serve as lead reviewer and escalation point for FI and NBFI clients in the payment industry space</li> <li>Conduct onboarding/KYC deep-dive reviews on prospective new clients and advise on any inherent risks and red flags</li> <li>Liaising with Transaction monitoring function to identify any trends associated to the FI/NBFI client base</li> <li>Liaise with product team on enhancements to existing/new products</li> <li>Participate in the enhancement of onboarding procedures and risk scoring models</li> <li>Act as liaison with Risk, Product, and Legal for onboarding automation and AI-screening development</li> <li>Represent the FI Compliance team function in internal governance forums and regulatory workshops</li> </ul>

Full Time

Regular employment

Compliance & Risk

Financial Institutions Compliance Specialist

English

Asia-Pacific - APAC

Australia

Bangladesh

Bhutan

Brunei

Cambodia

China

Fiji

India

Indonesia

Japan

Kazakhstan

Kiribati

Kyrgyzstan

Laos

Malaysia

Maldives

Marshall Islands

Micronesia

Mongolia

Myanmar

Nauru

Nepal

New Zealand

North Korea

Pakistan

Palau

Papua New Guinea

Philippines

Samoa

Singapore

Solomon Islands

South Korea

Sri Lanka

Taiwan

Tajikistan

Thailand

Tonga

Turkmenistan

Tuvalu

Uzbekistan

Vanuatu

Vietnam

Auditing

Compliance

Due Diligence

Onboarding

Program Development

Risk Analysis

Risk Management

transaction monitoring

Good knowledge of Card Payment Systems processes and regulations

colaboration with stakeholders

Remote work

TransferMate– a subsidiary of CluneTech – was established in 2010 when we began working with regulators around the world to secure licenses to operate as a&nbsp;global payment’s provider. With a global payments network covering 200+ countries and territories, TransferMate have established partnerships with some of the largest banks, fintechs and software providers in the world. The combination of our regulated network, award winning technology and strategic partnerships culminated in 2022 when the business achieved Unicorn status.Our team is dedicated to delivering the best possible experience for our partners and their customers. We know that a happy team is one that performs at the highest level and our&nbsp;#OneTeam&nbsp;ethos encourages mutual support, respect, recognition, and rewards. In Ireland, we have been recognised as a Great Place to Work for 9 consecutive years, with 35 offices worldwide, we do business across 100+ countries on a daily basis.Working hours - 7am to 4.30pm PHTKey Responsibilities:<ul> <li>Respond to customer queries and concerns related to payments.</li> <li>Act as the escalation point for complex payment-related queries and issues.</li> <li>Monitor daily operations to ensure service level agreements (SLAs), key performance indicators (KPIs), and compliance targets are consistently met.</li> <li>Investigate and resolve payment discrepancies, escalate complex issues where appropriate.</li> <li>Educate customers on payment processes, timelines, and available payment options.</li> <li>Record customer interactions accurately and maintain up-to-date case notes in the CRM system.</li> <li>Collaborate with other departments (e.g., Payments, Fraud, Risk) to resolve issues efficiently.</li> <li>Identify opportunities to improve customer experience and contribute feedback for service improvement.</li> <li>Ensure compliance with financial regulations and internal policies related to payments and customer data </li> </ul>

Client & Customer Service

Senior Customer Service Advisor

Collaboration

Customer Relationship Management 

Customer Service

Problem Solving

Process Improvement

Regulations

KPI Metrics

Processing payments

Customer Journey

Ability to address and escalate issues to the appropriate level where required

TransferMate– a subsidiary of CluneTech – was established in 2010 when we began working with regulators around the world to secure licenses to operate as a&nbsp;global payment’s provider. With a global payments network covering 200+ countries and territories, TransferMate have established partnerships with some of the largest banks, fintechs and software providers in the world. The combination of our regulated network, award winning technology and strategic partnerships culminated in 2022 when the business achieved Unicorn status.Our team is dedicated to delivering the best possible experience for our partners and their customers. We know that a happy team is one that performs at the highest level and our&nbsp;#OneTeam&nbsp;ethos encourages mutual support, respect, recognition, and rewards. In Ireland, we have been recognised as a Great Place to Work for 9 consecutive years, with 35 offices worldwide, we do business across 100+ countries on a daily basis.&nbsp;&nbsp;The Compliance Manager supports TransferMate’s (TM) Compliance framework within APAC to ensure adherence to all regulatory and legal requirements together with TM’s internal policies and procedures. This role involves&nbsp;liaising with partners and clients and their respective compliance teams,&nbsp;overseeing&nbsp;local due diligence,&nbsp;anti-money laundering (AML), counter-terrorism financing (CTF), and governance frameworks while fostering a culture of ethical decision-making and operational integrity.As Compliance Manager, you will be responsible for:1. Partner Communication<ul> <li>Communicate confidently with local partners, clients, and financial institutions.</li> <li>Translate or interpret compliance requirements where necessary, and ensure clear communication between global teams and local stakeholders.</li> <li>Draft or review bilingual compliance materials when required.</li> </ul>2. Local Due Diligence<ul> <li>Oversee the onboarding of clients and partners located in Hong Kong and China and ongoing KYC/AML reviews.</li> <li>Provide Management Information (MI) to ensure onboarding meets SLA’s whilst remaining compliant and risk focused. .</li> <li>Ensure compliance with sanctions and global reporting standards.</li> </ul>3. Compliance Leadership:<ul> <li>Support the Head of&nbsp;AML&nbsp;in regards to the organisation’s compliance strategy.</li> <li>Ensure policies and procedures comply with local, regional, and international regulations.</li> <li>Act as the primary liaison with regulatory authorities and manage audits, inspections, and inquiries within the APAC region</li> </ul>4.. Counterparty Risk Management:<ul> <li>Assess and monitor the financial, reputational, and legal risks associated with counterparties (e.g., clients, vendors, and partners) within the APAC region</li> <li>Establish robust due diligence processes to evaluate counterparty risk profiles before and during engagements.</li> <li>Lead the implementation of systems to monitor changes in counterparty creditworthiness and compliance adherence.</li> </ul>5. Downstream Risk Oversight:<ul> <li>Analyze and address risks arising from third-party relationships and extended payment chains.</li> <li>Oversee risk assessment frameworks to track potential exposure to sanctions, money laundering, or reputational damage within the APAC region.</li> <li>Develop downstream risk mitigation strategies, including contractual safeguards and ongoing monitoring tools.</li> </ul>6. Policy Development and Training:<ul> <li>Create and enforce compliance policies and risk management protocols tailored to institutional needs.</li> <li>Conduct regular training sessions for staff on compliance obligations, risks, and best practices.</li> <li>Build awareness of emerging regulatory trends and risk indicators.</li> </ul>7. Governance and Reporting:<ul> <li>Oversee reporting mechanisms to identify, escalate, and resolve compliance and risk issues.</li> <li>Report directly to the Head of&nbsp;AML&nbsp;&nbsp;on compliance status, risks, and key trends, communicate with local partners, clients, and financial institutions.</li> <li>Support the Head of&nbsp;AML&nbsp;in regards to the organisation’s compliance strategy.</li> <li>Collaborate with internal and external stakeholders to maintain transparency and alignment with organizational goals</li> </ul>

Compliance Manager

Reporting

Training

TransferMate– a subsidiary of CluneTech – was established in 2010 when we began working with regulators around the world to secure licenses to operate as a&nbsp;global payment’s provider. With a global payments network covering 200+ countries and territories, TransferMate have established partnerships with some of the largest banks, fintechs and software providers in the world. The combination of our regulated network, award winning technology and strategic partnerships culminated in 2022 when the business achieved Unicorn status.Our team is dedicated to delivering the best possible experience for our partners and their customers. We know that a happy team is one that performs at the highest level and our&nbsp;#OneTeam&nbsp;ethos encourages mutual support, respect, recognition, and rewards. In Ireland, we have been recognised as a Great Place to Work for 9 consecutive years, with 35 offices worldwide, we do business across 100+ countries on a daily basis.The&nbsp;successful&nbsp;candidate&nbsp;will&nbsp;contribute&nbsp;to&nbsp;the&nbsp;development&nbsp;and&nbsp;expansions&nbsp;of&nbsp;the&nbsp;business,&nbsp;ensuring&nbsp;customers’&nbsp;transfers&nbsp;are&nbsp;processed&nbsp;correctly&nbsp;and&nbsp;in&nbsp;time.Responsibilities<ul> <li>Working on specific data base;</li> <li>Filling in information regarding the transfers</li> <li>Checking bank details and other information (IBAN, SWIFTS, etc) needed for the transfers</li> <li>Setting payments into online banking platforms</li> <li>Working with Excels</li> <li>Manage queries in a timely and professional manner </li> </ul>

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