At FlyFlat, we are revolutionizing luxury travel through our 24/7 white-glove concierge service that delivers unbeatable prices on premium cabin fares, averaging 35% off the retail prices with the ability to consistently get 80%+ off for our more adventurous last-minute and flexible customers. 

For over six years, our expert team has meticulously navigated the complexities of airline systems, forging strong partnerships with global travel providers and building proprietary software that takes advantage of miles and points arbitrage and hidden city fares. This allows us exclusive access to booking methods unavailable to the public while still being compliant with all airline terms of service. 

We specialize in securing hidden inventory and forecasting price trends, ensuring our clients receive the best prices and most efficient routes. Our clientele comprises the world’s top business owners, investors, family offices, and fund GPs who trust us to manage their travel needs seamlessly, saving them precious time and substantial costs.

FlyFlat provides a bespoke service tailored to the unique needs of each client, ensuring a seamless experience for international business and first-class travel. Our dedicated team is available 24/7, responding promptly to requests through secure, direct communications.

Head to our homepage to book your next flight with us today.

United States

San Francisco

FlyFlat

<main><div>Job Title: Operations Team Lead
(Remote Opportunity)
Company Overview: FlyFlat is a premier luxury travel platform that provides exclusive savings on business and first-class flights. With a reputation for exceptional customer service and seamless travel experiences, FlyFlat is rapidly expanding and seeking talented professionals to join our growing team
Introduction: As an Operations Team Lead, you will be responsible for managing and supporting a team of Operations Specialists to ensure high-quality service delivery to FlyFlat’s clients. This role requires a proactive leader with strong problem-solving skills and experience in travel operations and billing/invoicing.
This is an excellent opportunity for individuals eager to take on leadership responsibilities, optimize operational processes, and contribute to a high-performing, remote-first team.
Responsibilities:
Team Leadership &amp; Management
<ul>
<li>Lead, mentor, and manage a team of Operations Specialists, ensuring high performance and efficiency.</li>
<li>Monitor workflows, assign tasks, and ensure that deadlines and quality standards are met.</li>
<li>Conduct regular check-ins, training sessions, and performance evaluations to support team growth.</li>
<li>Facilitate effective shift handovers and ensure seamless communication among team members.</li>
</ul>
Operational Excellence
<ul>
<li>Oversee booking processes and ensure all client deliverables meet FlyFlat’s quality standards.</li>
<li>Identify operational bottlenecks and implement solutions to enhance productivity.</li>
<li>Track, analyze, and report on key operational metrics to improve efficiency and service levels.</li>
</ul>
Billing &amp; Invoicing
<ul>
<li>Manage and oversee billing and invoicing processes, ensuring accuracy and timeliness.</li>
<li>Collaborate with Concierge and Operations teams to resolve any invoicing discrepancies.</li>
<li>Maintain up-to-date financial records related to operational transactions and client accounts.</li>
</ul>
Quality Assurance &amp; Process Improvement
<ul>
<li>Review and verify bookings, invoices, and other operational documents for accuracy.</li>
<li>Develop and refine Standard Operating Procedures (SOPs) to improve workflow efficiency.</li>
<li>Proactively suggest and implement process improvements to enhance client experience and operational effectiveness.</li>
</ul>
Collaboration &amp; Communication
<ul>
<li>Serve as the primary point of contact for escalations and issue resolution within the team.</li>
<li>Work closely with other departments, including Client Services and Booking teams, to ensure seamless coordination.</li>
<li>Foster a collaborative and supportive work environment, encouraging team members to share ideas and feedback.</li>
</ul>
Qualifications
<ul>
<li>2+ years of experience in operations, travel coordination, or a similar role.</li>
<li>Prior experience in billing, invoicing, and financial reconciliation.</li>
<li>Experience in the travel industry, ideally in luxury travel or as a travel concierge.</li>
<li>Strong leadership and people management skills, with experience overseeing remote teams.</li>
<li>Excellent organizational and time management abilities, with a keen eye for detail.</li>
<li>Familiarity with productivity tools such as Google Sheets, Slack, Asana, and CRM systems.</li>
<li>Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.</li>
<li>Intermediate to advanced English communication skills (written and spoken).</li>
<li>A proactive attitude, ownership mentality, and a passion for delivering outstanding service.</li>
</ul>
Conclusion: Joining FlyFlat as an Operations Team Lead is an opportunity to take on a leadership role in a rapidly expanding luxury travel company. You will have the chance to lead a high-performing team, optimize operations, and drive efficiency, all while delivering top-tier service to elite travelers.
Compensation and Employment Details:
<ul>
<li>Monthly Compensation: $700–$900 (based on experience and performance).</li>
<li>Shifts: 9-hour shifts (including a 1-hour break); night or day shifts depending on business needs.</li>
<li>Leadership experience in a high-growth, remote-first travel company.</li>
<li>The opportunity to drive operational improvements and contribute to company-wide success.</li>
<li>A structured pathway for career growth into senior management roles within FlyFlat.</li>
<li>Competitive compensation with opportunities for increased earnings based on performance.</li>
<li>A fast-paced work environment where high performers are rewarded with rapid promotions.</li>
</ul>
&nbsp;
We are excited about the possibility of you joining us in this venture and look forward to seeing the profound impact you will have on our organization.
&nbsp;</div></main>

Full Time

Regular employment

Business, Management & Consulting

Operations Team LeadNewWorldwide - Remote

English

Worldwide

Billing

Google Analytics

Invoicing

Operations

Problem Solving

Team Leadership

Lean

Remote work

<main><div>Job Title: Sabre Air Booking Expert
Location: Remote - US Timezone
Company Overview:
FlyFlat is a luxury travel platform specializing in discounted long-haul, international, business, and first-class tickets. Since 2017, we've provided exceptional customer service and substantial savings through innovative booking methods. Join our dynamic team and help revolutionize travel.
Role Overview:
FlyFlat is seeking a full-time Sabre Air Booking Expert to handle booking complex international air itineraries for discerning clientele, with patience and a willingness to please. The ideal candidate has at least an intermediate level of written and spoken English. This position is remote and you would work normal business hours for EST time.
Responsibilities:
<ul>
<li>Ensure proper documentation of all airline and department documentation is provided as required.</li>
<li>Booking of flights in Sabre GDS for passengers.</li>
<li>Assisting the passengers to get their preferred seats and updating their itineraries with Mileage numbers, TSA PreCheck and global entry numbers.</li>
<li>Providing excellent customer service via chat and email to all customers creating a positive and seamless experience.</li>
<li>Respond to all inquiries from emails and GDS queues within the set service level agreement professionally and concisely.</li>
<li>Ability to accurately interpret air requirements utilizing a variety of sources.</li>
<li>Ability to negotiate and ticket group contracts.</li>
<li>Proactively suggesting booking process improvements</li>
</ul>
Qualifications:
<ul>
<li style="font-weight: bold;">Minimum 3 years of Sabre experience with booking and ticketing duties.</li>
<li style="font-weight: bold;">Other GDS experiences helpful</li>
<li style="font-weight: bold;">Access to a distraction-free workspace with excellent internet connectivity and your own laptop.</li>
<li>Excellent written communication skills.</li>
<li>Ability to work in a team environment as well as independently</li>
<li>Ability to multitask and prioritize during times that can sometimes seem chaotic</li>
<li>Working knowledge of Airline industry policies.</li>
<li>Ability to think outside the box in shopping and troubleshooting scenarios.</li>
<li>Strong Microsoft Skills, including Outlook, Excel, and Word.</li>
<li>Detail-Oriented</li>
<li>Able to explain complex topics clearly to clients and other team members</li>
<li>Flexibility - we’re growing and evolving and we’re looking for folks to grow and evolve with us</li>
<li>Access to a quiet distraction-free workspace with excellent internet connectivity</li>
</ul>
Nice to have experience:
<ul>
<li>Client-facing experience</li>
<li>Experience in other roles in the travel industry</li>
<li>International travel experience</li>
<li>Remote work experience</li>
<li>Interest and knowledge of airline, or credit card loyalty programs</li>
</ul>
Compensation:
<ul>
<li>Base Salary: $800-1200 base depending on your experience with booking Air Travel within Sabre and servicing high-end travel clients for their air travel needs.</li>
<li>Commissions: 3% of all gross profits are split amongst the team of Sabre Air Booking Experts and Customer Service Associates. On a typical month of $75k of gross profit, expect over a $200 commission per month. But our business is growing fast and we expect this number to consistently increase!</li>
<li>Expected Monthly Take-Home Salary: $1000-1500 depending on level of experience and how profitable the month was for the company</li>
</ul>
This role presents an exciting opportunity to contribute to FlyFlat's success by providing essential administrative support in our dynamic environment. If you have the required experience and skills and are eager to excel in the world of luxury travel, we encourage you to apply.
Over 50% of our workforce has gotten a promotion within one year of joining FlyFlat - we like to hire those that work hard and take an ownership mentality to everything they do and reward those that excel quickly with more.&nbsp;
&nbsp;</div></main>

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