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Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description This is a hybrid position, requiring on-site presence 3 days per week. Candidates must be local to Houston, TX or Pittsburgh, PA. The main responsibility of the Sales Support Representative role is to assist the Thermo Fisher Scientific Healthcare Market Division (HMD) customers and sales team, resolving issues that impact productivity and revenue generation. The Sales Support Representative (SSR) is required to use good judgment to prioritize tasks and solve problems. They work with different teams – internal, customer and supplier teams - to resolve issues and improve processes. In the case of customers and suppliers, SSRs have direct contact and are frequently the face of Thermo Fisher Scientific and HMD to these external parties. The SSR performs work that requires knowledge of HMD’s data management system, sales processes, and other internal processes involving Customer Service, Finance, Pricing, and other areas. The SSR partners with the Sales team (Account Managers, District Sales Managers, and Regional Vice Presidents), Marketing team, Contract Administration, and Shared Services departments to enable the sales team to maintain customer loyalty, improve customer satisfaction, improve sales productivity, support key business initiatives, and enable the achievement of sales targets. Key Responsibilities: Resolve issues that impact the customer and sales productivity including pricing, shipping, billing, invoicing, backorders, returns, transportation, EDI, order charge, and other defined issues. Increase sales efficiency by working with different departments in the execution and follow through of sales processes, such as pricing, rebates, standing orders, and quotes. Produce and distribute internal and external reports to resolve products that are on backorder; research high-priority issues by contacting warehouses and vendors to ship and bill orders. Process customer-facing Business Reviews and dashboards for customer presentations. Process history of sales, invoice history, contract models, and other designated reports as requested by the Account Manager. Accurately record and document support activities and assist in identifying reoccurring issues that require root cause analysis. Participate in process improvement projects that improve productivity, efficiency, and enhance the customer experience. Participate in training and development programs as a means of continuous improvement. Perform other duties as assigned. Minimum Requirements/Qualifications: Bachelor’s degree in science or business preferred or equivalent years of experience required. 2+ years of Customer or Sales support experience. Knowledge, Skills and Abilities Excellent organizational and teamwork skills. Previous experience with mainframe and/or database systems. Ability to operate within a matrix environment requiring the post holder to work effectively with multiple team members, to manage both existing requirements and concurrent project activity. Strong project and time management competency to maintain multiple priorities and meet established deadlines. Ability to manage self, including time and surrounding circumstances to deliver both short-term and long-term goals. Strong work ethic: the ideal candidate will have a commitment to continuous learning and development and seek opportunities to stretch capabilities. Maintain compliance with the Dignity at Work Policy, Code of Business Conduct and Ethics, and our values of Integrity, Intensity, Innovation, and Involvement while effectively fulfilling your role. Occasional travel as the need arises for training and sales meetings. Non-Negotiable Hiring Criteria: Ability to communicate with business partners in a professional manner in verbal and written mode. Must possess computer proficiency in Word, PowerPoint, and Excel. Must have working knowledge of Cognos or similar business intelligence tools. Ability to initiate, prioritize, and self-direct workload. Strong orientation to accuracy and detail. Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. COVID-19 Vaccination Update for U.S. & Canada Colleagues All U.S. colleagues are required to disclose their COVID-19 vaccination status. New hires will be asked to disclose their vaccination status upon the first day of employment. U.S. new hires (including those in Field Sales, Field Services and Customer Support - Technical Applications) may be required to be vaccinated against COVID-19, including boosters, based on the customer or client sites they visit and support. Individuals may also be required to comply with other COVID-19 health and safety protocols, such as masking or testing. U.S. and Canada new hires in Clinical Research who are in the following job categories must be fully vaccinated before their first day of employment or request an accommodation: executive director level and above, client-facing commercial, clinical research associates (CRAs), Assistant CRA (ACRAs), all CRA and ACRA line managers, clinic-based staff in early development services and accelerated enrollment solutions, and FSP within analytical services division roles. Canada new hires (including those in Field Sales, Field Services, and Customer Support Technical Applications) may be required to be vaccinated against COVID-19, including boosters, based on the customer or client sites they visit and support. Individuals may also be required to comply with other COVID-19 health and safety protocols, such as masking or testing. New hires in Field Sales, Field Services, and Customer Support Technical Applications will be asked to disclose their vaccination status upon the first day of employment. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
