NOC Engineer III

Monitoring of internal and external networks across a multi-vendor environment
Carrying out initial triage diagnosis on faults and proactively escalating issues as required
Prioritising faults to meet SLAs, including resource management of external contractors
Providing regular updates to internal stakeholders and external customers on the progress of faults
Fault isolation and repair tasks on DWDM, SDH, Dark Fibre and IP circuits
Responsible for the management of fault receipt, fault identification & logging, support team dispatch and fault management to resolution
Ensuring service availability and Mean Time To Repair (MTTR) targets are met.
Providing support to the Shift Lead when required
Facilities and key sites monitoring and fault management
Arranging and coordinating access for suppliers with support team members
Providing key metrics and reports as required to senior Operations stakeholders
Support & maintain the company objectives of ISO 9001/18001/27001 accreditation

Principal Accountabilities:

Monitoring of internal and external networks across a multi-vendor environment

Carrying out initial triage diagnosis on faults and proactively escalating issues as required

Prioritising faults to meet SLAs, including resource management of external contractors

Providing regular updates to internal stakeholders and external customers on the progress of faults

Fault isolation and repair tasks on DWDM, SDH, Dark Fibre and IP circuits

Responsible for the management of fault receipt, fault identification & logging, support team dispatch and fault management to resolution

Ensuring service availability and Mean Time To Repair (MTTR) targets are met.

Providing support to the Shift Lead when required

Facilities and key sites monitoring and fault management

Arranging and coordinating access for suppliers with support team members

Providing key metrics and reports as required to senior Operations stakeholders

Support & maintain the company objectives of ISO 9001/18001/27001 accreditation

Key Skills and Experience:

2 - 4 years (minimum) proven NOC experience in the telecommunications industry with a proven record of accomplishment in an operational environment.

Experienced in DWDM, Fibre & Optical equipment

German speaking advantageous

Experience in a multi-vendor environment is essential including: Ciena, Cisco, Huawei, Marconi, Juniper, ADVA, Alcatel, Bandwidth Managers, Lambda unite, Nokia, OMC.

Knowledge of OSP practises e.g. basic OTDR analysis and fibre repairs.

Troubleshooting Transport and IP customer trouble tickets on DWDM / SDH and Ethernet networks.

Pragmatic and analytical approach to problem solving

Confident and able to challenge suppliers and processes.

Ability to manage in & out-sourced suppliers or partners

Comfortable working 24/7 shift patterns, including bank holidays and night work

Excellent communication; written & verbal

Outstanding confidence, initiative and organisational skills

Highly proficient in Google Workspace or O365

Familiarity with Salesforce CRM is desirable.

Remain flexible and adaptable to any change in business needs or requirements

Proactive mindset & attitude to ensure customer satisfaction is in everything we do.

Rewards

• Competitive compensation including annual incentive plan

• Generous paid time off policy including, 25 days paid time off, one floating day and two volunteer days off per annum

• Hybrid working

• Health and life Insurance

• Meal vouchers

• Employee assistance programs including mental health, wellbeing and medical support

Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.