Описание
Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 740,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. The role is open in various locations such as Sofia, Plovdiv, Varna, Ruse and Burgas. We are seeking a highly motivated and technically skilled Business Analyst to join our team, with a focus on supporting and enhancing customer experience programs through SaaS platforms. The ideal candidate will be platform agnostic, with experience or interest in working across platforms like Medallia and Qualtrics. This role demands a deep technical understanding, strong communication skills, and the ability to drive results independently while collaborating with both internal and client stakeholders. You will play a critical role in ensuring technical excellence, resolving escalations, and supporting platform delivery and configuration. To keep it short, below are some key responsibilities: You will serve as a technical expert with deep knowledge of partner platforms and systems Confidently address client technical queries You will identify scope and technical dependencies to ensure seamless integration and delivery You will manage technical documentation on the program, including specifications and configurations Ensure the technical integrity and quality of CX programs across SaaS platforms Oversee and/or run all platform configurations to meet client requirements You will lead technical investigations at the client or PM’s request or in response to quality incidents You will manage and prioritize technical escalations, ensuring swift resolution Train and upskill junior analysts, fostering growth within the team Lead Discovery Workshops across IT, Reporting, and Survey domains to gather technical and business requirements You will manage discrete scope elements or workstreams, driving them to successful completion You will develop and execute quality plans, conduct QA testing, and will manage overall quality assurance for the account You will collaborate across teams to design, configure, and optimize CX platform solutions You should use JavaScript, HTML, or CSS to implement technical customizations as needed You will translate business needs into technical requirements and solutions. You will manage and prioritize multiple tasks efficiently under tight deadlines. Technology Stack Used & Required Knowledge: Minimum required experience 3+ years in similar role Proven experience with SaaS platforms, ideally in customer experience technologies (Medallia and/or Qualtrics are a strong plus) Strong knowledge of partner system architecture and platform integration. Familiarity with JavaScript, HTML, or CSS for technical customizations. Very good computer skills – MS Office The Rest of the qualities, you know them: Fluent in English – verbal & written Ability to work independently, demonstrating high-level organizational and execution skills Strong analytical, problem-solving, and time management skills. Proactive mindset and eagerness to take ownership of technical delivery and client satisfaction Very good attention to detail and meeting deadlines Benefits: Certification Career Counselling 30 day paid vacation Flexible home office policy Options to buy shares Luxury health & dental insurance Food vouchers Multisport cards Employee Assistance Program #LI-EU About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change. Visit us at www.accenture.com Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. At the heart of every great change is a great human. Every day our People of Change are doing incredible things by working together to pursue our shared purpose–to deliver on the promise of technology and human ingenuity. Come be part of our team–bring your ideas, ingenuity and determination to make a difference, and we’ll solve some of the world’s biggest challenges. Around the globe, we work with exceptional people, the latest and greatest tech and leading companies across industries to create value for our clients, people and communities. Choose a career with us, and together, let's create positive, long-lasting value. Meet our exceptional people who are living their purpose and making a real, lasting, positive difference. EXPLORE #CAREERSAZ
