Network Support Engineer (Remote|Hybrid)

Job Description:

About DXC Bulgaria  

We are DXC - a Fortune 500 global IT services leader. In Bulgaria, we are among the largest employers with over 4,000 employees working on the company's entire IT portfolio. We are flexible - we provide everything you need to comfortably work from home, but we also keep our offices open for collaboration, meetings, and building a strong team spirit. We tailor everyone’s development path to their individual interests through training and additional certifications.

Our experience and desire to grow, our mission, and our values create an environment where ambitious people become successful at home. At home - in Bulgaria.

Network Operations Team in Bulgaria was established in late 2011 , since then the team is providing support  for various type of customers. From automotive to big government agencies demonstrating a wide range of technical expertise and adaptability. Proactive approach and deep understanding of diverse industries allow the team to anticipate issues, optimize performance, and contribute significantly to the overall success of our clients worldwide.

As a Network Support Engineer you could work from any place in Bulgaria, would have the opportunity to collaborate with top engineers and enhance your skills.

Daily challenges

• Leading deep-level troubleshooting in conjunction with vendor and third-party support

• Planning and implementation of normal, standard or emergency changes within the applicable technology platform that you are responsible for

• Proactively anticipating issues or situations which impact the service quality

• Participating in Root Cause Analysis and Problem Management lifecycle activities

• Building good awareness of the customers’ business, environment and support processes

• Participating in on-call duty shift schedule

eXperience and skills required

• Bachelor’s degree in Computer Science, Telecommunication or equivalent

• At least 3 years of relevant network experience, preferably supporting Enterprise customers

• Deep knowledge in TCP/IP, routing (OSPF, BGP, EIGRP), switching (Ethernet, STP, LACP, VTP) and other network technologies and protocols, such as ICMP, ARP, Port-security, etc

• Understanding of IT Service Management (ITSM) and IT Infrastructure Libraries (ITIL) processes

• Good communication skills and Customer centric focus - ability to communicate clearly and in a timely manner with all customers, partners and users, internal and external

• Fluent English

What we will consider as an advantage:

• Cisco CCNP and/or other equivalent network certification

• Experience with Cisco and HP/Aruba network technologies

• Experience with Wireless Network Technologies (Cisco, Aruba)

• Experience with F5 BigIP Load Balancers (including LTM, ASM, APM, GTM modules)

• Public Cloud (Azure, AWS)

• SDWAN (Cisco, Aruba, Fortinet, VMware)

What’s in it for you?

At DXC Technology, we don’t just offer jobs - we build careers. Here’s what you can look forward to when you join us:

• Enjoy competitive compensation and grow your career in a fast-paced, international environment.

• Benefit from 24 days of paid vacation to rest, explore, and recharge - plus comprehensive medical and life insurance, and monthly food vouchers to support your lifestyle.

• Access premium learning platforms, get company-sponsored certifications, and grow your skills with continuous development opportunities tailored to you.

• Get recognized through our Employee Recognition Program - your contributions deserve the spotlight.

• Refer great talent through our Employee Referral Program and get rewarded for helping shape our future.

• Enjoy discounts and special offers with your employee badge - it pays to be part of the team.

• Access 24/7 support for you and your family, with a wide range of wellbeing resources to help you thrive.

• Join meaningful initiatives that give back to the community and connect you with like-minded colleagues through fun and impactful experiences.

We Deliver eXcellence for our Customers and colleagues every day. Our values form the foundation of everything we do and every decision we make.

If you feel comfortable with the above-mentioned requirements, please send us your CV in English. At DXC our employees’ safety and well-being remain a key priority for us. Therefore, we continue with stay-at-home recruiting and video interviewing for the foreseeable future.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.