Medical Information Specialist I - Nurse - Remote

The Med Info Spec - Nurse role at Thermo Fisher Scientific is an outstanding opportunity to contribute to our mission of making the world healthier, cleaner, and safer. Located in Wilmington, NC, you will play a key role in our Medical Communications division, providing world-class medical information services and supporting critical clinical trials.

The working shift for this position is variable and rotates weekly, between 11:00 am - 7:00 pm and 12:00 pm - 8:00 pm.  Weekends, holidays, and on call shifts are required.

A Day in the Life

• Respond accurately and professionally to technical and medical information inquiries via phone, email, internet, or mail regarding pharmaceutical or device products.
• Process fulfillments, provide clinical trial information, and offer after-hours on-call support.
• Analyze caller questions to formulate accurate and concise responses using client-approved resources.
• Identify, record, and triage adverse events and product complaints according to guidelines, providing additional support as needed.
• Maintain detailed knowledge of project and corporate policies, including SOPs, protocols, and regulatory requirements.
• Work closely with internal and external client contacts to resolve complex inquiries, researching medical literature and drafting responses when necessary.

Keys to Success

Education

• Bachelor's degree and equivalent experience in Nursing and relevant formal academic/vocational qualification.

Experience

• Previous experience that provides the knowledge, skills, and abilities to perform the job.
• Active RN license or Nurse Licensure Compact (NLC) equivalency.

Knowledge, Skills, Abilities

• Excellent verbal and written communication skills.
• Proficient computer and keyboarding skills.
• Strong interpersonal skills and ability to work both independently and as part of a team.
• Ability to interpret complex medical and technical information.
• Organizational and time management skills.
• Maintain a positive and professional demeanor in demanding situations.

Physical Requirements / Work Environment

• Work performed in an office environment with exposure to electrical office equipment.
• Constant interaction with clients and associates.
• Daily exposure to high pressure, intense concentration needed.
• Rotating shifts required, primarily supporting evening hours of 11am-7pm or Noon-8pm EST.
• Support after-hours on-call assistance on a rotating basis, ensuring 24/7 coverage.
• Frequently stationary for 6-8 hours per day.
• Occasional mobility and light to moderate lifting required.

Benefits

We offer competitive remuneration, an annual incentive plan bonus, healthcare, and a comprehensive range of employee benefits. Thermo Fisher Scientific provides a collaborative, innovative work environment with outstanding career and development prospects. Join us in our exciting company culture that stands for integrity, intensity, involvement, and innovation!