Senior Specialist, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Management

Overview
Senior Specialist, Product Management

The Identity Solutions team leads the development and delivery of innovative products that help partners identify their customers and enable simple and secure digital experiences for consumers in payments and beyond.

As the Tooling Enablement Product Manager, you will drive the product development of customer evaluation tools that enable new and existing customers to discover the value and efficacy of our products. The role is focused on improving our existing tooling and owning the future strategy for Proof of Concept (POC) evaluations. You will partner closely with other product managers, engineers, market facing roles, and data scientists to lead cross-functional projects scaling the evaluation process to allow for improved close rates and expanded account knowledge. As the product manager, you will lead efforts to research, design, and take to market innovative new solutions focused on the customer lifecycle and account discovery. If you are intellectually curious, analytical, highly motivated, and want to make cybersecurity products with real-world impact – we want to hear from you!

Role
In this position, you will:
Drive product development focusing on customer journey and experience
Meet regularly with end customers to understand opportunities for new product capabilities and improvements.
Partner with sales teams, product marketing, privacy lawyers, and other product managers to identify business opportunities and deliver solutions to the market.
Prepare launches and monitors product performance, adoption, and operational health.
Partner with legal, sales, and end customers drive data collection and quality improvements.
Display judgment to know when to escalate issues and liaise with cross-functional teams for resolution.
Own and manage product documentation ensuring it is clear and easily consumable by product, cross-functional and engineering teams.

All About You
The ideal candidate for this position should have:
Product management experience; ideally in SaaS products.
Critical thinking and analytical skills to solve complex problems.
Technical experience working with APIs, databases, and data-centric applications.
Strong written and verbal communication; can effectively articulate product decisions to technical and nontechnical stakeholders.
Business acumen and a proven track record to drive positive results for customers.
Ability to collaborate and deliver results within a team.
An entrepreneurial, self-starter mindset with a bias for action.
Intellectual curiosity.
#SecuritySolutions

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Pay Ranges

Vancouver, Canada: $89,000 - $142,000 CAD