Are you ready to join our digital revolution journey?

At Aleph Holding, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.

Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.

With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.

Objective

Enhance the Hub’s operational performance by streamlining manual processes, automating reporting, and building scalable solutions that improve the efficiency of day-to-day workflows. This role focuses on eliminating repetitive tasks and enabling internal teams (Sales, CSMs, PMs) to work more efficiently through automation and systems integration.

This is a long-term role that requires a hands-on, technically capable, and proactive profile with the ability to work independently, identify pain points, and implement high-impact solutions.

Key Workstreams & Focus Areas

1. Process Optimization & Automation
Identify repetitive and manual tasks that can be automated.
Develop scripts, automation flows, and system integrations (e.g., APIs with partner CRMs or spreadsheets).
Automate recurring reporting tasks to improve accuracy and save time.
Use insights provided by the Hubber to prioritize urgent tasks based on internal team feedback.
2. Role Clarification
Audit team processes to identify which tasks should be eliminated, automated, or reassigned.
Create technical solutions to reduce operational inefficiencies.
3. Help Desk – Technical Execution
Set up and configure the Help Desk in tools like Jira, Zendesk, or Freshdesk.
Build dashboards to monitor key help desk metrics (volume, categories, time to resolution).
Implement tagging, ticket routing, and auto-responses.
Use insights and feedback from the Hubber to identify automation opportunities.
4. Salesforce Support
Build and maintain custom dashboards and reports.
Automate admin tasks (data entry, alerts, validations).
Ensure high data quality and process integrity.

Profile Requirements

Academic Background: Systems Engineering, Industrial Engineering, Data Science, Information Systems, Economics, or Business with Analytics focus.
Technical Skills: Python, SQL, APIs, Automation tools (Zapier, Make, custom scripts).
Soft Skills: Proactive, organized, analytical, autonomous, and passionate about process improvement.
Tools: Salesforce, Google Workspace, ticketing platforms.
Languages: Spanish, English (advanced)

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Why Join Us?

This is your chance to make a real impact by shaping the future of our talent strategy. You'll be part of a forward-thinking organization where your insights and leadership will help guide us toward global success. If you’re ready to be at the forefront of transforming talent management, we want to hear from you!

Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.

We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.

“Share our similarities, celebrate our differences.” – M. Scott Peck

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Operations Continuous Improvement Analyst

Aleph Group, Inc

Описание

Key Workstreams & Focus Areas

Profile Requirements

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