Cash Applications Lead

At present, the company’s finance department uses the systems and team of the former parent company, Zayo Group under the terms of a transitional services agreement. We are seeking a pragmatic, solution-driven cash apps lead to help drive a phased, migration of the application of cash activities from the US, as part of the establishment of a new, independent, Sofia-based finance operations function.

The Cash Application Lead will be responsible for the entire function of this department, handling bank statements, customer payments preparing journals and working across multiple entities and currencies for all our 6,000+ customer accounts we hold. They will work closely with the Accounts Receivable team to ensure customer account balances are accurate, reconciling any discrepancies and providing a best in class experience both internally and for our customers; as well as our Treasury teams who will be reconciling our bank accounts for month end closure.

Key Responsibilities: 

• Lead the phased, migration of the cash application function from the US, as part of the establishment of a new, independent, Sofia-based finance operations function.

• Review and enter adjustments for all Zayo Europe entities.

• Complete Research Projects within cash apps dispute email folder.

• Host weekly drop in meetings for AR to discuss priority disputes requiring corrections which is impacting our cash.

• Assist with audits on payment research.

• Download multiple bank statements.

• Enter customer payments and adjustments into Oracle

• Apply payments to customer invoices.

• Prepare journals to enter transactions resulting from payments; BACS, CHAPS, cheques, direct/auto debits etc.

• Manage the cash application function with the goal of applying and posting all cash each month.

• Work across multiple entities and currencies within Oracle

• Research billing account information.

• Reconcile customer accounts, move payments, credits and adjustments across accounts as required.

• Research all items in Unapplied Cash account and keep the balance as small as possible.

• Ability to perform detailed error free repetitive work is required

• Involve and work with other departments as necessary to resolve any customer issues.

• Assist Cash Application Processors to meet month end deadlines.

• Use, improve and execute best practices to manage accurate application of cash and to achieve targeted goals.

• Effectively manages customer escalations and drives effortless timely solutions.

• Holds self to high standard, lead by example to teams and foster a productive, result driven and progressive working environment.

• Be a “go to” resource on the team to answer questions and assist with ad-hoc projects/duties.

• Aptitude and desire for learning new/different processes within the company, with a drive to build a strong foundational skillset for a career at Zayo.

• To complete any other reasonable task as requested by management.

Qualifications and experience:

• Accounting degree preferred. Work experience in a finance environment may be substituted for educational requirements.

• 3+ year’s experience with high volume/high dollar cash applications3+ customer service experience.

• Background in Telecommunications experience preferred.

• Previous  Lead experience preferred.

• Advanced knowledge of Microsoft Excel a must, with proficiency in Microsoft Office Applications.

• Self- motivated and goal driven individual with ability to prioritize and multitask in a very fast paced and quickly growing environment.

• Strong critical thinking and creative problem solving abilities.

• Ability to prioritize and handle multiple high profile tasks; Experience of handling complex delinquency yet high profile customer allocations.

• Excellent judgment skills with independent decision-making ability.

• Detail-oriented, advanced reconciliation, research, and analytical skills.

• Excellent written and verbal communication skills.

• Passion for customer service and delivering an effortless experience.

• Strong sense of teamwork with a drive for learning and growth.

• Experience with Oracle Fusion and BOSS is preferred.

• Fluency in written & oral French and/or German is preferred.

Rewards

• Competitive compensation including annual incentive plan

• Generous paid time off policy including, 25 days paid time off, one floating day and two volunteer days off per annum

• Hybrid working

• Health and life Insurance

• Meal vouchers

• Employee assistance programs including mental health, wellbeing and medical support

Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.