AR Expert Senior Coordinator

The AR Expert Senior Coordinator is part of a team whose goal is to recover accounts in a timely, efficient, and ethical manner. We strive to provide flexible mechanisms to sell to a range of customers while ensuring that cash-flow is maintained and exposure to risk is minimized.

We are resolved to expect the highest standards of honesty from our AR Expert Senior Coordinators and strive to attract and retain productive employees by providing them a stable and fulfilling work environment. Our AR Expert Senior Coordinators are a major asset in accomplishing our goals.

Responsibilities

• Responsible for collections activity on debtor accounts

• Focus on customer service and solving for collection prohibiting issues; work with customers to resolve disputes and facilitate timely payments

• Process and review account adjustments

• Prepare customer account reconciliations and statements of account

• Deal with queries from customers

• Provide research with cash applications

• Respond to customer inquiries through telephone or email queue

• Weekly and monthly reporting to direct supervisor

• Provide excellent and considerate customer service 

• Personal queue and portfolio management 

• Utilize reporting to manage day to day portfolio via a collections process 

• Team work an absolute must

Qualifications

• Ability to answer phone calls to address customer needs; passion for customer service and delivering an effortless experience

• Highly detail oriented; fast learner with ability to adapt and thrive in an ever changing environment

• Ability to multi-task and manage competing requests in a professional manner

• Desire to understand process, identify improvements and implement change

• Efficient with computers

Education and/or Experience

• At least 2 years' customer service experience and/or training; or equivalent combination of education and experience

• At least 2 years B2B credit experience, preferred

• Accounting experience, preferred

• Low to Medium level of experience with salesforce.com, a plus

• High level of familiarity with MS Excel/Word

Rewards

• Competitive compensation including annual incentive plan

• Generous paid time off policy including, 25 days paid time off, one floating day and two volunteer days off per annum

• Hybrid working

• Health and life Insurance

• Meal vouchers

• Employee assistance programs including mental health, wellbeing and medical support

Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.