Real-Time Analyst with English (CS team)
HRS Bulgaria EOOD
Program de lucru normal / Remote
0 - 15 ani de experiență
Full Time
Sofia, Bulgaria
Responsabilități
- Monitoring incoming volumes In Queues, reporting on Daily attendance schedule adherence of agents in real-time;
- Ensuring KPI goals are being met and Intraday reporting on the current day's performance;
- Monitoring and managing agents working schedule adherence and productivity makes necessary updates
- Participating in ad-hoc projects as directed by the line manager.
Aptitudini necesare
Analytical Skills
Customer Satisfaction
Analysis Services
real-time analyst
English
Beneficii
Food vouchers
Home office
Performance-based bonuses
Transport expenses covered
Job postat 27 zile în urmă