About 3E:

We are a mission-driven company with the purpose to enable a safer, more sustainable world!

3E provides a comprehensive suite of data, analytics, and software solutions for enabling and improving workplace & chemical safety, product stewardship, supply chain management and sustainability. With over 35 years of experience, and 15 locations across North America, Europe, and Asia, 3E helps more than 5,000 customers in various sectors to achieve safety, sustainability, and speed to market.

Are you ready to shape the future? Come join us!

About the Role:

The Manager of Customer Onboarding and Implementation is essential in delivering a superior onboarding experience for 3E's largest enterprise customers. This role involves leading onboarding engagements from contract signing to value realization, ensuring implementations are timely, technically sound, and customer-focused.

You will manage a team of Customer Experience professionals and act as the primary escalation point for enterprise onboarding issues. Collaborating with the Senior Manager of Onboarding, you'll refine processes, tools, and metrics while promoting a customer-first culture and operational excellence at 3E.

If you thrive in a fast-paced environment and want to be part of a mission-driven organization, we want to hear from you!

What You'll Do

Own the onboarding lifecycle for strategic enterprise customers — from project kickoff through go-live.
Drive delivery against defined onboarding milestones and success criteria, ensuring projects remain on track, within scope, and aligned to customer expectations.
Serve as a senior point of escalation for enterprise implementation challenges, collaborating cross-functionally with Product, Engineering, and Support to remove barriers.
Ensure effective handoffs from sales and implementation, and set clear expectations with customers early in the engagement.
Lead a team of customer experience professionals who support onboarding delivery across customer segments, with a focus on enterprise engagements.
Advocate for the voice of the enterprise customer, ensuring insights from onboarding engagements inform Product, CX, and overall service improvements.
Model a customer-first mindset in every interaction and coach the team to drive trusted relationships with key customer stakeholders

What Makes You A Great Fit

At least five (5) years of experience in customer onboarding, implementation, or project/account management in a SaaS or technology-enabled environment.
At least two (2) years of experience leading customer-facing teams.
Strong track record managing enterprise or complex customer onboarding engagements.
Proven ability to lead cross-functional efforts, manage project timelines, and influence outcomes across diverse stakeholders.
Excellent communication, facilitation, and relationship-building skills.
Professional Proficiency in English to effectively communicate with a global customer base
Travel required for onsite meetings with customers and internal meetings as needed
Experience with onboarding in compliance, environmental health & safety, or sustainability-focused platforms. (Desired)

Disclosures:

3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to recruiting@hr.3eco.com

Visit us at https://www.3eco.com/

Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event 3E hires the candidate because of the referral or through other means.

Customer Onboarding & Implementation Manager

3E

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What You'll Do

What Makes You A Great Fit

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