Senior Renewal Manager (Hybrid)

Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets.

Fastmarkets' data is critical for customers seeking to understand and predict dynamic, sometimes opaque markets, enabling trading and risk management. Fastmarkets is a global business with a history dating back to 1865 and is built on trust and deep market knowledge. It has more than 600 employees spread across global locations in the UK, US, China, India, Singapore, Brazil, Belgium, Finland and beyond. 

The position is ideal for experienced sales professionals looking to take on the exciting challenge of working with key SME clients. As a Senior Renewal Manager, you will manage a portfolio of high-growth SME accounts, leveraging your industry expertise to provide consultative solutions and uncover opportunities for upselling and cross-selling. You will also contribute to new revenue initiatives, driving innovation and long-term account growth while collaborating with internal teams to optimize processes.

Key Responsibilities:

Account Management & Client Support

• High-Growth Account Management: Oversee a portfolio of high-growth SME accounts, ensuring meaningful enrichment and retention through strategic engagement.
• Key Account Management: Provide ongoing support to key SME clients, ensuring their needs are met and opportunities for upselling and cross-selling are explored proactively, not limited to renewal periods.

Revenue Growth & Strategy

• Upselling & Cross-Selling: Proactively identify opportunities for product and user expansion, securing incremental revenue and maximizing account value.
• Revenue-Generating Initiatives: Execute and manage new initiatives aimed at generating incremental revenue, driving innovation, and expanding market opportunities.
• Strategic Pipeline Ownership: Plan and manage your pipeline with a focus on long-term account growth, developing and implementing proactive strategies.

Consultative Selling & Leadership

• Consultative Selling: Act as a trusted advisor, using in-depth product and industry knowledge to address client needs and create additional value.
• Leadership & Collaboration: Share best practices with team members, collaborate with internal teams, and help optimize processes and outcomes.

• A minimum of 3 years of customer-facing experience, including at least 1 year in sales
• Proven record of over-achieving sales targets
• Strong product and industry knowledge of the markets we serve
• Experience in Account Management, ideally with high-growth SME clients
• Excellent English proficiency, both written and verbal

Our Values

Fastmarkets people come from all different walks of life. It’s this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common – and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are:

• METRICS DRIVEN. We use insights to improve our customers’ experience and our business performance
   
• ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
   
• GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
   
• INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
   
• CUSTOMER CENTRIC. We are customer-centric in all that we do
   
• COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.

You’ve read a little about us – now it’s over to you!

If you like what you’ve read so far and think you can see yourself as a Fastmarkets person, it’s time to fill in your application form. This form is an important part of the selection process: it’s used to determine whether or not you’ll be chosen to have an interview and acts as a basis for the questions we’ll ask you on the day.

It’s vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you’re great.