Life Cycle Manager

About us:

Betty is an innovative entertainment company pioneering at the intersection of real money online casino and casual mobile gaming. Accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry. Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.

Our Values:

• We are honest - we value honesty in all aspects.
• Bring the Olives - we offer premium customer experience.
• Think Big - we believe in always striving for more.

 

Key Responsibilities:

• Designing and testing promotional mechanics to drive retention and reactivation  
• Analyzing and improving the effectiveness of campaigns and rewards
• Preparing and managing the promotional calendar
• Proposing and delivering reward budgets
• Working towards improvement of each part of the customer journey from onboarding to reactivation
• Utilizing and aiding in the development of Live ops tools
• Working with VIP, product and CRM teams to deliver optimal customer journey
• Reporting to & collaborating closely with COO

Requirements:

• Experience in roles in iGaming CRM, Casino or Game ops
• Strong understanding of player behaviors, segmentation and personalization strategies
• Proven ownership of key metrics, with a track record of driving player retention and revenue
• Quantitative and analytical capabilities, prioritizing metrics-driven approaches to decision-making
• Ability to learn quickly and adapt to changing circumstances
• Excellent organizational and time management skills
• Proactive team player who takes responsibility for outcomes and isn’t afraid to challenge ideas to find better solutions
• Fluency in English
• Ability to express your thoughts with clarity while demonstrating an excellent grasp of different points of view during discussions
• Cultural fit is essential — we are looking for someone who thrives in a high-ownership environment, takes responsibility for results, and actively learns from both successes and failures

What we offer:

• Competitive salary
• Premium Health insurance
• Career and skills development opportunities
• Fun and collaborative team environment
• New modern office space