Quality Assurance Lead

Job Title: Measurement & Report Specialist. What are we looking for: Primary skill - Quality Assurance (QA) - P4 Secondary skill - Data Quality Management - P3 . Designation: Measurement & Report Specialist. Roles and Responsibilities: Develop and implement a comprehensive quality assurance strategy aligned with business goals. Establish quality standards and performance benchmarks for ad-sales operations. Create and maintain quality assurance policies and procedures. Oversee the quality monitoring process to ensure compliance with established standards. Use quality monitoring tools and techniques to assess performance and identify areas for improvement. Analyze quality data to identify trends, root causes of issues, and opportunities for improvement. Provide actionable insights and recommendations based on quality data analysis. Collaborate with cross-functional teams to drive quality improvements across the program.. Location: Sofia.

Skill Required Digital Inside Sales Quality Assurance QA P4 . Qualification Bachelor s Degree Any Graduation. YOE 7 to 11 years. Lang English C1 , German B2 . What would you do The Quality Manager in the is responsible for overseeing the sales programs quality assurance processes and ensuring that all services provided meet the highest standards of quality and client satisfaction. This role involves developing quality standards, conducting audits, analyzing performance data, and implementing continuous improvement initiatives to enhance overall service quality. Minimum of 5 years of experience in quality assurance, with at least 2 years in a managerial role within a BPO or online or ad sales environment. Strong leadership and team management abilities. Strong understanding of sales processes, techniques, and best practices. Excellent analytical and problem solving skills. Proficiency in using quality monitoring tools and CRM software. Strong communication and interpersonal Minimum of 5 years of experience in quality assurance, with at least 2 years in a managerial role within a BPO or online or ad sales environment. Strong leadership and team management abilities. Strong understanding of sales processes, techniques, and best practices. Excellent analytical and problem solving skills. Proficiency in using quality monitoring tools and CRM software. Strong communication and interpersonal .

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