Engineering Manager, DevOps & SRE

Company overview

LucidLink is a fast-growing startup on a mission to make data instantly and securely accessible from everywhere. As remote and hybrid work has become the new normal, our cloud-based technology enables teams to instantly access files and collaborate from anywhere in a familiar format that works like a local hard drive.

LucidLink’s solution is designed for workflows involving huge files, massive data sets and real-time collaboration. Our customers include the world’s most creative companies like Paramount, Warner Brothers, Epic Games, Spotify, A+E and Netflix. We were founded in 2016 by storage industry experts and support over one billion customer files across more than 40+ countries. LucidLink is headquartered in San Francisco, California, has an engineering office in Sofia, Bulgaria, and remote employees across North America, Europe, and Australia.

Reasons to join LucidLink:

• Tackle big challenges: You’ll have the chance to solve complex, high-stakes problems that redefine how teams collaborate globally. By starting with the Media & Entertainment industry and expanding into data-intensive sectors, you’ll gain deep insight into cutting-edge technologies and play a role in shaping the future of global workflows.

• Values-led culture: Our values don’t just exist on paper—they guide every decision and interaction. You’ll thrive in an environment where integrity, innovation, and empathy are at the core of how we operate, empowering you to grow personally and professionally.

• Hypergrowth journey: Joining a company with triple-digit growth rates means unparalleled opportunities for advancement, learning, and being part of an exciting journey toward unicorn status. You’ll experience the adrenaline of startup speed combined with the satisfaction of building something truly impactful.

• Immediate impact: At LucidLink, your work will matter—immediately. You’ll be part of a tight-knit team of 170+ builders working at startup speed, where your ideas and actions will create tangible, exponential results that contribute to our collective success.

• Comprehensive benefits: We believe in investing in our people. With unlimited PTO, a competitive salary, stock options, and full health coverage, you’ll feel supported both professionally and personally while enjoying a strong work-life balance.

The Job

We’re looking for an experienced Engineering Manager to lead our DevOps & SRE team. This role sits at the intersection of engineering leadership and technical operations, and is critical in scaling and maintaining the cloud-native foundation that powers our globally distributed product.

You will manage a team of experienced DevOps & SRE engineers, some of whom work remotely, and will collaborate cross-functionally with product, platform, and customer success teams. You’ll be responsible for ensuring our infrastructure is scalable, secure, and cost-efficient — while creating a supportive, performance-driven team environment.

Key Responsibilities:

Platform Strategy and Execution

• Own the planning and prioritization of DevOps initiatives, balancing urgent needs with long-term roadmap work.

• Collaborate with engineering and product stakeholders to collect requirements and define an execution path.

• Drive the development of internal infrastructure products and automation tools that improve engineering efficiency and system reliability.

Team Leadership and Development

• Provide strong leadership to the DevOps & SRE team, fostering a culture of collaboration, ownership, and continuous improvement.

• Mentor and support individual growth, conduct regular feedback and development sessions, and define clear objectives that align with company goals.

• Lead distributed team members with empathy and structure, ensuring alignment across time zones and geographies.

Technical and Operational Excellence

• Oversee our always-on, cloud-native infrastructure—ensuring uptime, performance, scalability, and disaster recovery readiness.

• Maintain deep knowledge of cloud platforms (e.g., AWS), modern DevOps toolchains (CI/CD, monitoring, infrastructure-as-code), and incident management best practices.

• Manage the on-call rotation at the leadership level, and ensure 24/7 support readiness for critical issues.

• Track infrastructure usage and cost, working with finance and vendors to manage budgets and optimize spend.

Stakeholder Communication

• Keep key stakeholders informed about priorities, progress, risks, and incidents in a clear and timely manner.

• Represent the DevOps team in cross-functional initiatives and planning discussions.

• Build and maintain strong vendor relationships, including contract discussions and support escalations with providers like AWS and IBM.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

• 4+ years of experience in a DevOps/SRE Engineering Manager role, ideally in a scale-up or product company.

• Technical expertise in cloud infrastructure, site reliability engineering, and infrastructure-as-code.

• Proven success managing and mentoring senior engineers, including remote and distributed team members.

• Strong communication and stakeholder management skills; able to operate effectively across technical and business teams.

• Experience managing always-on systems with complex operational needs.

• Familiarity with budgeting, vendor management, and cloud cost optimization is a plus.

The salary range provided for this position is an estimated guideline from a salary database. Total compensation for this position may also include equity, variable pay, and employee benefits. We consider a wide range of factors when making compensation decisions, including but not limited to relevant experience, knowledge, training, and skill sets; market conditions; and internal equity. Compensation ranges may also vary based on location.