Delivery Manager

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. 

❗️Please note that this role is office based for Sofia, Bulgaria (51, Blv. „Cherni Vrah“, Office „X“).

❗️If you need to be relocated, we take care of the process.

As a key member of the delivery team, you will lead cross-functional data projects that drive innovation and support BrainRocket’s products and business goals. You’ll work closely with stakeholders and technical teams to ensure timely, on-budget delivery of data, reporting, and business intelligence solutions—managing progress, resolving roadblocks, and keeping projects on track.

✅ Responsibilities:

• Manage program schedules, dependencies, and priorities in coordination with Delivery Managers;
• Ensure disciplined project execution, continuous improvement, and adherence to SDLC and project management best practices;
• Oversee critical data projects, ensuring timely delivery and stakeholder alignment;
• Promote visibility into technical backlogs and manage escalations effectively;
• Foster collaboration, urgency, and accountability within project teams;
• Act as a mentor to members of different cross-functional teams;
• Act as the main escalation point for Head of Delivery and VP of Data & Insights and build strong relationships across departments.

✅ Requirements:

• Bachelor’s degree or equivalent experience;
  2-5 years leading technical programs; 
• 5-7 years managing complex cross-department projects;
• Experience with Jira, Confluence, Gantt and creating project structure;
• Strong background in data, analytics, and reporting;
• Proficient in both Agile and traditional project management methodologies;
• Excellent communication, leadership, and stakeholder management skills;
• Comfortable managing risks, dependencies, and influencing without direct authority;
• PMP and/or Scrum certifications are a plus;
• Highly organized, adaptable, and detail-oriented with a focus on execution and continuous improvement.

✅ Why Sofia Stars?

✔️ Official employment and full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);

✔️ Competitive salary and attractive bonus scheme;

✔️ Working in a dynamic International company;

✔️ Birthday celebration present;

✔️ Ability for career and professional growth within the company;

✔️ Sportscard (Multisport) - partly covered & team-building events and activities;

✔️ Sunny, spacious office;

✔️ Wedding and newborn gifts;

✔️ Breakfast, food vouchers, fruits, and snacks available in the office.

Ready to shine? Let’s make it real.