The Metropolitan Opera IT team strives to deliver efficient and effective technology solutions across a wide range of disciplines and departments. Our success is largely dependent on the stellar ability of the program and project management team. We’re currently searching for an experienced Senior Program Director, (SPD) Technology to join our team. The ideal candidate will have a sharp business mind and proven ability to strategize and implement high-level program and project initiatives. The SPD must have a strong talent for project coordination and delegation and remain at the forefront of industry trends and practices. The SPD will be able to motivate and lead teams of diverse individuals with a variety of experience levels and skill sets and ultimately, the program director should be motivated by a desire to optimize productivity, nurture program success from inception to completion, and systems ownership.

Objectives of the Role

The position is responsible for engaging with and managing stakeholders across the enterprise to gain a strong understanding of the business needs and how software and technology can enable and improve Met Opera operations to deliver high quality technology solutions.This position requires hands-on experience in all aspects of program and project management and software architecture. The SPD must be proficient in building and leading organizational applications and systems such as HR, Finance, CRM, and ERP. The SPD will also play a key role in managing several vendor relationships.

Strategize, implement, and maintain program initiatives that adhere to Met Opera organizational objectives
Develop program assessment protocols for evaluation and improvement
Maintain organizational standards of satisfaction, quality, and performance
Oversee multiple project teams, ensuring program goals align with business strategic priorities and are completed on time and on budget
Lead and manage budget and funding channels for maximum productivity and project delivery
Assess functional department operations, use gap analysis to translate and create standard operating procedure (SOP) documentation
Create a robust framework for program strategy and management, focusing on enhancing accountability, performance management, training, documentation, and data hygiene
Collaborate with teams to define & enforce data hygiene practices

Primary Responsibilities

Create roadmap and timing of implementation of the roadmap based on business requirements and strategy and budgetary allowances
Partner with IT and non-IT business sponsors to define success metrics and criteria
Partner with organizational stakeholders to align and prioritize current and future IT initiatives in support of the Met’s operational and mission objectives
Manage user expectations with respect to the finished product; provide projects oversight
Create and communicate project status, team and stakeholder meeting agendas, and other communication as required
Develop a practical and working knowledge of business processes; interact with key business partners to recommend solutions that best meet the Met’s strategic needs
Prioritize IT initiatives across functional work areas for effective resource planning
Continually update and follow up with relevant business stakeholders of project status and periodically publish project status reports
Assess and resolve all high priority project risks as they are encountered
Develop the project charter, integrated project plan, resource plan, contingency plan, and related project management artifacts
Work in a fast-paced project delivery environment collaborating with internal clients, vendors, stakeholders, and sponsors
Organize and guide project operations through Agile methodologies; define roles and responsibilities for users and stakeholders
Identify, assess, and control risks and plan responses to increase the likelihood of successful completion of technology projects
Mentor project team and stakeholders on project management process and requirements
Assist the Technology, Finance, HR, and Marketing teams in the creation of case studies, proposals, and project scoping
Senior Program Director, Technology will make decisions regarding priority in daily activities and decisions regarding projects or job responsibilities
The SDP will create policies and process definitions and ownership
With supervisor assistance, the SDP will make decisions regarding technology and architecture, implementation scope, schedule, and process

Required Skills and Qualifications

End-to-end working knowledge of CRM, data and systems integration and implementation of HRIS and ERP systems
Experience working within a highly complex organization as a project or program manager and enterprise IT environments
Outstanding knowledge of change management principles
Strong verbal and written communication skills, including the ability to present IT and project management information to a non-IT audience
Strong organizational and multitasking skills
Excellent communication, interpersonal, and presentation skills
Detail-oriented and able to perform in a high-pressure environment
Strong analytical thinking and problem-solving skills
Proficiency in Microsoft Office and working knowledge of related financial systems

Preferred Skills and Qualifications

Demonstrated experience in establishing and delivering complex projects
Strong influencing and negotiation skills, including the ability to navigate in a matrixed organization effectively
Well versed in defining roadmaps and collaborating with teams that employ Sprint methodologies
Strong consensus and relationship-building skills, with experience managing resources across different functions of an organization

Education and Experience

Bachelor’s degree (or equivalent) preferably in IT, Project Management, or a business-related field.
At least 10 years of experience in IT program and project management.
10+ years’ experience with Agile project management delivery.
PMP certification, business analyst background, highly desired.

$160,000 - $170,000 a year

The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.

Senior Director, Technology Program Management

Metropolitan Opera

Описание

Objectives of the Role

Primary Responsibilities

Required Skills and Qualifications

Preferred Skills and Qualifications

Education and Experience

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