Eloqua Technical Specialist

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.
 
By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.
 
From prototype to real-world impact - be part of a global shift by doing work that matters.

We are looking for a capable and proactive Eloqua Technical Support Specialist to join our team as part of a multi-instance global support engagement. You will work alongside a senior technical lead and other fellow specialists to help ensure the stability and performance of the Eloqua platform, supporting the resolution of incidents and service requests. You will operate within a structured support framework, with a focus on platform-level support. The position requires a solid understanding of Eloqua’s technical architecture, common integrations problems, performance issues and campaign management, with the ability to resolve or escalate appropriately.

You will also be joining our Business Platforms community who is delivering integrated commercial-off-the-shelf platform implementations that support various business functions, efficiency, connectivity, and innovation across the organization. In this community you'll find experts in Customer Relationship Management (CRM), Marketing Automation, Information Technology Management Systems (ITMS), E-Commerce, Content Management Systems (CMS), Intranet and InsurTech.  

Responsibilities:

• Provide technical support for the Eloqua platform, including investigation and resolution of platform-related incidents and service requests
• Support platform integrations and investigate API, connector or middleware related issues, escalating more complex problems when needed
• Troubleshoot post deployment issues related to segmentation errors, campaign management, email tracking or deliverability, as well as system availability or performance.
• Contribute to Change and Release Management processes, including test execution in UAT, deployment verification, and production readiness checks.
• Monitor vendor releases and platform updates, assessing their impact under the guidance of the Senior Lead.
• Maintain documentation related to known issues, platform configurations, troubleshooting steps, and support processes.
• Collaborate with internal and external teams as part of incident resolution, ensuring clear communication and timely follow-ups.
• Participate in continuous service improvement efforts, including identifying recurring issues and recommending technical or procedural enhancements.
• Communicate clearly and professionally in both verbal and written English with internal teams, stakeholders, and external vendors.

• 2–3 years of hands-on experience implementing or supporting Eloqua from a platform and system perspective, ideally in a large or multi-instance environment.
• Familiarity with Eloqua integrations, such as CRM connectors (e.g., Salesforce) and Bulk API, or experience with similar system integration approaches.
• Skilled in Eloqua administration, functionalities and diagnostics, including audience targeting, campaign workflows, email sending processes, and system monitoring.
• Experience working within an Agile framework in a structured support environment, including handling incidents, solving recurring issues, and managing changes to the system.
• Strong problem-solving skills with the ability to investigate, document, and escalate effectively when needed.
• Strong written and spoken English communication skills.
• Willingness to deepen technical skills and learn new platforms and technologies.

Nice to Have

• Oracle Eloqua certification
• Experience working in a managed service or AMS environment.
• Knowledge of Qualtrics, Salesforce Sales/Service Cloud, Salesforce Marketing Cloud is a plus.

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;   
• Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
• Health: Global internal wellbeing programme, access to wellbeing apps;
• Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.