Network Support Specialist

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Network Support Specialist to join our UniQue team.

What will you be bringing to the team?

• Provide support across all areas of the Enterprise Services Operations Centre (ESOC) as part of a functional support team.
• Support the Incident Management process, dispatching incidents to the appropriate technical teams for resolution and assessing the operational impact, including affected services and users.
• Deliver Level 1 technical support for Local Area Networks (LANs), Virtual Desktop Infrastructure (VDI), and Data Centre Operations.
• Monitor, control, and troubleshoot data systems and services in support of enterprise-wide IT customers and critical operational environments.
• Administer monitoring and control platforms to ensure optimal performance and availability of data and services.
• Assist in coordinating corrective actions in case of service degradation or failure.
• Use automated tools and centralized service management platforms to restore service levels and ensure quality of service.
• Follow established processes and senior guidance while contributing to process improvement initiatives.
• Coordinate with internal and external stakeholders to restore services and ensure service continuity.
• Draft and maintain operational documentation, including user guidance, Level 1 procedures, and interface specifications.