VIP Trainer

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. 

We are looking for a VIP Trainer who will be responsible for the line management, growth and motivation of the VIP account manager team

Requirements:

• Proficiency in English written and spoken

• Proactive person with good support/sales skills

• Strong communication and negotiation skills

• Problem Solving skills 

• Attention to details

• Previous experience will be considered as an advantage

Duties and Responsibilities:

• Onboarding newly hired VIP account managers

• Checking VIP Account manager day to day work 

• Making sure VIP Account managers are setting the stage for an excellent player experience 

• Monitoring VIP account manager performance & behaviour 

• Ensuring that products’ compliance is being followed according to relevant regulations

We offer excellent benefits, including but not limited to:

• Monthly food vouchers (200 BGN);

• Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups;

• Starting from 20 paid leave days;

• 6 additional days of sick leaves without document required;

• Birthday gift cards;

• Sports card (Multi-sport);

• Wedding and newborn gifts;

• Breakfast, Friday lunches, fruits, and snacks in the office;

• Team-building events and activities;

• Career growth opportunities;

• Sunny, spacious office.

Ready to shine? Let’s make it real.