Customer Success Engineer

Metabase is the easiest way for people to get insights from their data, from tiny startups who get up and running quickly to major corporations with tens of thousands of users. That's why people love us.

We bring data tools with the elegance and simplicity of consumer products to the crufty world of enterprise business intelligence. We provide an opinionated open source starting point for how companies should measure, analyze and share their data, which is used by tens of thousands of companies.

Metabase is looking for a customer-focused, highly technical Success Engineer to join our growing global team! We are looking for someone who loves data analytics, enjoys helping others, and is excited to work for a startup to help drive our Success Engineering team’s mission to help our customers be successful by guiding them on how to get data from all the various places it lives, transform it into useful shapes, or to convert their questions into actual queries that can be executed.  You will help our customers design Metabase and everything around it to work best for their unique situations and troubleshooting issues as they occur. 

A typical day will involve a mix of: helping our users (one to one), writing up your solutions to help our entire user community (one to many) and helping us maintain our reference applications. Any given week, you might talk to our users to hear what they’re trying to accomplish, construct SQL queries to analyze data in Metabase, drop into a programming language to debug an embedding issue, or collaborate with our writing team.  

Why Success? 

We are the voice for our customers.  Our product team reviews our feedback, asks us for advice, and engages with our customers proactively.  We have a writer on our team who reviews what questions our customers are asking and improves our documentation, so the next customer doesn’t have to ask.  We also work closely with an engineering team focused on critical issues and our escalations, so we don’t have to worry about our customers being impacted by major bugs for a long time. 

We’re 100% remote, and our operations are designed that way.  People work during the times that work for them.  You are not expected to be “on” at all times,  and there are no points for responding quickly to every Slack you receive.   

We don’t overpromise our customers. Since we’re open source, our customers can see what we’re doing in our Github repository and our roadmap is publicly available for our customers at all times. 

Many companies use the word “success” to describe jobs that are really sales jobs or account management jobs with quotas. We are not about that. We’re exclusively here to make sure our open source users, our future customers who are currently on trials, and our current paying customers all get the appropriate help they need to be successful.   

We're a global team (50% outside the US), fully distributed (from Thailand to California), who get things done asynchronously, with plenty of uninterrupted time, supporting each other to do the best work of our careers. We offer flexibility (define your own schedule and work from wherever you want), autonomy, and an environment that fosters growth, learning, and development. We're relentlessly user-focused and believe in building long-term value, not short-term hacks. And we raised a $30M Series B to take our approach to the next level for years to come.