nPloy лого

German VIP Service Support Team Lead

Лого на Sofia Stars

Sofia Stars

On-site

On-site

Постоянен трудов договор

7 - 12 years of experience

Full Time

Sofia, Bulgaria

Описание

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. 

Main Duties and Responsibilities:

  • Manage the overall running of the VIP team;
  • Develop & implement strategic plans to ensure VIP Managers grow within their roles;
  • Achieving progress and hitting VIP targets by successfully managing the team and assessing the teams’ strengths & addressing weaknesses;
  • Establishing productive and professional relationships with key personnel in assigned customer accounts and memberships;
  • Manage and understand your team’s markets and KPIs and take appropriate action to capitalize on opportunities and fill gaps; 
  • Improving upon current procedures and implementing new processes;
  • Weekly reporting on team and market performance;
  • Conducting regular 1:1’s & Performance management;
  • Any other tasks assigned by Head or Director of Department.

Job Requirement / Skills:

  • Strong interpersonal skills;
  • Fluent English and German;
  • Gambling industry Knowledge and Experience is a must;
  • Working knowledge of Microsoft office;
  • Excellent organisational and time-management skills;
  • Excellent understanding of VIP Player Management;
  • Strong People management skills;
  • Excellent oral and written communication skills;
  • Scheduling and work planning;
  • Presenting and report skills.

We offer excellent benefits:

  • Monthly food vouchers (200 BGN);
  • Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups;
  • Starting from 20 paid leave days;
  • 6 additional days of sick leaves without document required;
  • Birthday gift cards;
  • Sports card (Multisport);
  • Wedding and newborn gifts;
  • Breakfast, Friday lunches, fruits, and snacks in the office;
  • Team-building events and activities;
  • Career growth opportunities;
  • Sunny, spacious office.

Ready to shine? Let’s make it real.

Необходими умения

Communication Skills
Interpersonal Skills
Microsoft Office
People Management
Reporting
Scheduling
Strategic Planning
Team Management
Time Management
KPI Metrics
Organizational Skills
German
English
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