Customer Success Specialist with Spanish and English

**All interviews will be conducted remotely (online or by phone).

Our client is а Swedish family-owned retail company that manufactures safe and well-designed, quality products for babies and parents worldwide since 1961.

Join our new Customer Care team in Sofia and make an impact. Be ready to learn, have fun, and be part of a team that simplifies the lives of babies and their parents around the world!

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YOUR ROLE:

• Develop and maintain relationships with customers over chat, email, and phone.
• Provide outbound assistance when needed on stock issues, product recalls, or order updates.
• Process e-commerce order changes, stock issues, returns, exchanges
• Handle product claims, incl. ordering of replacement parts and receiving defective products.

REQUIRED SKILLS:

• Excellent written and verbal communication skills in both Spanish and English.
• Previous experience in a customer-facing role will be a plus.
• A problem-solving approach and ability to think on the spot.
• An empathetic person, curious about parenthood/health/sustainability.
• Excellent computer literacy.

WHAT WE OFFER:

• An attractive remuneration + monthly performance bonuses. Referral bonuses.
• 20 days of paid leave per year + 2 days off for volunteering
• Full training provided
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Open-minded management team promoting innovation, personal, and professional development.
• Permanent employment; full-time.