Client Support Specialist with fluent French (FinTech industry)

**All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.

Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.

Simplify financial management with a French company offering all-in-one financial management platform that provides solutions to manage, record and dematerialize invoices, expense reports and payments efficiently.

YOUR ROLE:

As a Client Support Specialist, you will be the front line of our client's interaction with customers. Your primary responsibilities include:

• Responding promptly and accurately to customer inquiries via phone, email and chat.
• Troubleshooting and resolving issues and escalating complex problems to relevant teams when necessary.
• Maintaining a consistently positive, empathetic, and professional attitude towards customers.
• Collaborating closely with cross-functional teams to ensure a seamless and exceptional customer experience.

REQUIRED SKILLS:

• A strong commitment to delivering outstanding customer service and a genuine passion for helping others.
• Excellent written and verbal communication skills in French and English, with a minimum C1.
• The ability to quickly understand and articulate complex financial concepts and software functionalities.
• Strong analytical and problem-solving skills, with an aptitude for thinking on your feet in a fast-paced environment.
• Previous experience in handling customer inquiries through various channels such as chats, emails, and phone calls will be highly regarded.

WHAT WE OFFER:

• An attractive remuneration. Referral bonuses.
• Standard working hours (Monday-Friday)
• 20 days of paid leave per year + 2 days off for volunteering
• Digital food vouchers.
• Full training provided.
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Open-minded management team promoting innovation, personal, and professional development.
• Permanent employment; full-time.

Be Part of Our Growth Story

Join us in shaping the future of finance automation and be a part of a team that values innovation, excellence, and customer satisfaction. Apply now!