About the Role:

Grade Level (for internal use):

12

The Role: Director Relationship Management

The Team: The Relationship Manager, a senior-level position, that is part of a team leverages knowledge of the physical commodity markets to enhance relationships with customers and help them realize bottom-line benefits from the use of S&P Commodity Insights products. Due to the breadth of knowledge, the Relationship Management brings to the relationship, they are seen by the customer as the guardians of the strategic customer relationship, orchestrating the deployment of corporate-wide resources to provide value to Commodity Insights Accounts. They are responsible for the development and maintenance of long-term relationships with a defined customer base to ensure high-level customer satisfaction.

The Impact:  Providing the customer with an advocate who provides support and collaboration with products and services from Commodity Insights.  Increase broader adoption of existing and new services as well as the retention of existing business. As the customer advocate, they must also provide actionable customer feedback that will enhance Commodity Insights products and services to earn client business.

 Responsibilities:

• Responsible for managing S&PCI key relationships for American Strategic and Regional accounts.
• Develops and builds meaningful and lasting relationships with key and influential contacts.
• Understand the client's business priorities and needs. Act as an advocate and ensure customers are maximizing the value of their investment with S&PCI.
• Continuous investigative and collaborative contact with customers to gather strategic information about their business, understand their issues, uncover unrecognized problems providing solutions to them
• Acts as a broker of capabilities or services for clients, advocates internally, and facilitates the involvement of sales and other functions to achieve common goals for the client and S&PCI
• Ensures client derives value from enterprise-wide licenses to maintain loyalty by working closely with the Commercial and Research organization, to drive increased usage and broad adoption.
• AI Utilization: Utilize Microsoft 365 Copilot and other AI applications to assist with finding the right information, conducting industry research, responding to client request.

What’s in it for you:

• Exposure to all users within strategic and regional companies in North America
• Being part of an innovative culture to deliver new product solutions
• Helping to provide solutions to your clients, challenging them to think differently and reshaping their perspective on S&P Global Commodity Insights
• To be part of a global company, focused on supporting personal and professional development

Qualifications:

• New York / Houston based - This role is limited to persons with indefinite right to work in the United States.
• Proven experience of managing major or complex accounts in the financial industry
• Broad understanding of the energy industry.
• Excellent communication and presentation skills
• Competent at creating and identifying needs using a proactive and consultative sales approach.
•  Familiarity with Microsoft 365 Copilot and other AI applications, with the ability to leverage these tools for responding to customer inquiries and search requests.

About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit http://www.spglobal.com/commodity-insights.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.2 - Middle Professional Tier II (EEO Job Group)