Customer Service Representative

About Us:
At Reboot Staff, we are committed to connecting businesses with reliable and driven individuals who are ready to make an impact. Based in New Orleans, LA, we specialize in staffing logistics, operations, and warehousing teams across various industries. We take pride in creating a workplace culture that values hard work, dependability, and opportunities for growth. At Reboot Staff, we don’t just fill positions—we help build careers.

Job Description

We are seeking a detail-oriented and reliable Customer Service Representative to join our team in New Orleans. In this role, you will serve as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction. If you are a strong communicator who enjoys helping others and thrives in a fast-paced environment, we’d love to hear from you.

Responsibilities

• Handle inbound and outbound customer inquiries via phone and email

• Provide accurate information about services, products, and policies

• Resolve customer issues in a timely and professional manner

• Maintain customer records and document interactions in the system

• Escalate complex issues to the appropriate department

• Work collaboratively with internal teams to improve customer experience

• Stay up to date with product knowledge and company procedures

Qualifications

• High school diploma or equivalent required; associate degree preferred

• Previous experience in customer service or a related field

• Strong verbal and written communication skills

• Ability to multitask, prioritize, and manage time effectively

• Familiarity with basic computer systems and CRM software

• Professional and courteous attitude with strong problem-solving abilities

Benefits

• Competitive annual salary ($36,000 – $47,000)

• Growth opportunities and internal advancement

• Comprehensive training and ongoing support

• Health, dental, and vision insurance options

• Paid time off and holidays

• Supportive team environment with a clear career path