Regional Customer Service Executive

TransferMate– a subsidiary of CluneTech – was established in 2010 when we began working with regulators around the world to secure licenses to operate as a global payment’s provider. With a global payments network covering 200+ countries and territories, TransferMate have established partnerships with some of the largest banks, fintechs and software providers in the world. The combination of our regulated network, award winning technology and strategic partnerships culminated in 2022 when the business achieved Unicorn status.

Our team is dedicated to delivering the best possible experience for our partners and their customers. We know that a happy team is one that performs at the highest level and our #OneTeam ethos encourages mutual support, respect, recognition, and rewards. In Ireland, we have been recognised as a Great Place to Work for 9 consecutive years, with 35 offices worldwide, we do business across 100+ countries on a daily basis.

The successful candidate will contribute to the development and expansion of the services ensuring excellent customer support and efficient administration within our Customer Service department.

Working shift

Wednesday - Sunday 4pm - 12.30am

Responsibilities

• Customer Support - Respond to customer inquiries via various channels (phone, email, chat) in a prompt and professional manner.
• Issue Resolution - Effectively address customer concerns, troubleshoot problems, and provide appropriate solutions to ensure customer satisfaction.
• Product Knowledge - Stay informed about our products and services to assist customers with accurate information and advice.
• Team Collaboration - Work collaboratively with other team members to achieve individual and team targets and goals.
• Training and Development - Participate in ongoing training sessions to stay updated on product knowledge, customer service techniques, and company policies.
• Documentation - Maintain accurate and detailed records of customer interactions, feedback, and resolutions in the customer management system.