Product Experience Analyst - Islamabad
US Mobile
On-site
Постоянен трудов договор
1 - 6 years of experience
Full Time
Islamabad, Pakistan
Описание
We are seeking a passionate and customer-centric individual to join our team as a Product Experience Analyst in Islamabad. If you are strongly dedicated to providing exceptional customer experiences and are eager to contribute to the revolution of the consumer wireless space, this role might be the perfect fit for you.
Responsibilties
- Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey.
- Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions.
- Collaborate with cross-functional teams to optimize processes, products, and technology for enhanced customer satisfaction.
- Analyze customer feedback and data to identify pain points and opportunities for improvement.
- Monitor and assess customer interactions to ensure adherence to the human-centered approach and brand values.
- Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback.
Requirements
- Bachelor's degree in a relevant field.
- Strong communication skills, both written and verbal.
- Demonstrated empathy and customer-centric mindset.
- Ability to work effectively within a team and across departments.
- Proactive attitude with a strong willingness to learn and adapt.
What We Offer
- Competitive above-market salary.
- Comprehensive health coverage.
- Free food, drinks, and many facilities.
- Dynamic and agile startup environment.
- Access to top-notch office amenities in Lahore.
Think you'll be a great fit? Apply to learn more!
Необходими умения
Collaboration
Data Analysis
Innovation
Process Improvement
Product Management
Statistical Analysis
Teamwork
Customer Communication
Customer Experience
Business Communication
Empathy
Adaptability
English
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