At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

GCP Operation Support Specialist 

As a science-driven company, we are constantly looking for talent to drive the next wave of healthcare breakthroughs. A key reason why many prospective employees join Roche and choose to stay with us is the calibre of the people who work here. From award-winning scientists with pioneering inventions to top experts and professionals in various fields of study, we attract and retain some of the world’s most talented people.  In our daily work, we’re committed to finding better ways to prevent, diagnose, and monitor disease.

The Operation Support Specialist plays a key role in enhancing the operational efficiency and continuity of Global Patient Care (GPC) at Roche. Acting as the primary liaison between operational hubs, digital teams, and global stakeholders, the Specialist consolidates business demands for support solutions, coordinates run support activities, and ensures seamless communication and collaboration. By working closely with GPC leadership and engaging the appropriate teams to proactively address technical issues, the role supports the delivery of high-quality, patient-centered healthcare services and contributes to operational excellence across the organization.

The opportunity: 

• Collaborate with global stakeholders to identify and implement opportunities for process and system improvements that enhance operational efficiency and align with strategic business objectives.

• Define and raise clear, actionable business requirements for process optimization, ensuring alignment with both operational needs and the capabilities of IT solutions.

• Analyze the broader impact of proposed process or system changes across related systems, supporting the development of integrated and sustainable solutions.

• Act as a key liaison between Global Patient Care (GPC) and digital solution teams, helping to translate business needs into technical requirements and supporting continuous process improvement.

• Engage with internal and external stakeholders to support business and technical changes, facilitate effective communication, and manage expectations across teams.

• Manage the intake and prioritization of solution requests, applying governance frameworks to ensure alignment with global and regional priorities.

• Support a culture of continuous improvement by identifying and implementing global initiatives, sharing knowledge, and providing actionable insights to leadership and regional operations.

Who you are:

• Minimum of 5 years of experience in operational support, system and process implementation or improvement, preferably in a regulated or healthcare environment.

• Bachelor’s degree or equivalent experience in operations, digital solutions, project management, or a related field.

• Strong ability to analyze, design, and optimize business processes, including translating business needs into clear technical requirements and understanding their broader operational impact.

• Proven track record of successful collaboration with cross-functional and multicultural teams, with the ability to influence both technical and business stakeholders.

• Solid understanding of digital solutions, system integrations, and process automation, along with experience managing projects using Agile methodologies and working within governance frameworks.

• Excellent communication, organizational, and negotiation skills, with the capability to present business cases and strategic insights to diverse stakeholders.

• High level of adaptability and problem-solving skills, fluency in English (additional languages such as Spanish or German are an asset), and readiness to travel occasionally for global initiatives.

What you get:

• Employment contract.

• Annual bonus payment based on your performance.

• Private healthcare (LuxMed packages), group life insurance (UNUM) and Multisport.

• Training, language courses, and diversified career paths are available.

• Recharge Days (2 days off per quarter).

• Take time Program (up to 3 months of leave to use for any purpose).

• Flex Location (possibility to perform our work from different places in the world for a certain period of time).

• Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice).

• Stock share purchase additions.

• Yearly sales of company equipment and many more! 

*Please note that the presented benefit package applies to the Poland location. For other countries (Romania and Croatia) the package may differ and will be thoroughly discussed with the local Talent Partner during the offer process.

INTERESTED? APPLY! 

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Want to know what it’s like to be a part of Roche?  Check out our blog!  

https://diagnostics.roche.com/global/en/careers/roche-careers.html

The controller of your personal data is Roche Diagnostics Polska sp. z o.o., ul. Domaniewska 28, 02-672 Warsaw. The data is processed for the purpose of recruitment. You have the right to access data, rectify it, delete it, limit processing, transfer it and - if processing is based on your consent - withdraw this consent at any time. Contact the Data Protection Officer at: dia.daneosobowe@roche.com. More information on the principles of processing your personal data by Roche at the link: https://www.roche.pl/privacy-policy-recruitment-dia-en.

Roche Diagnostics sp. z o.o.  operates in full compliance with the law and does not tolerate any violations. Roche Diagnostics sp. z o.o.  has implemented a Procedure for Reporting Violations of Law. If you wish to report any irregularities related to our activities, all necessary information regarding the reporting process can be found on our website: https://www.roche.pl/kontakt/ochrona-sygnalistow-zglaszanie-naruszen.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.