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Job Description: Merkle powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. In Bulgaria, we manage a global portfolio of clients, providing a single source of expertise, technology, and operational support. We have a proven track record for delivering, managing, and innovating multi-channel commerce platforms for major international brands and retailers, including adidas, Clarins, ASDA, Shiseido, and more. Our world-class team has delivered sites for over 35 brands, with more than 400 transactional e-commerce sites in 60 locations across 6 continents. Our scope is expanding with the introduction of new data engineering practices, paid search, social advertising, and SEO. We look forward to what’s next. We’re hiring a PROJECT MANAGER as part of Merkle in Sofia. About the role: As a Project Manager, you will be responsible for the successful delivery of large-scale eCommerce projects. You’ll lead cross-functional teams, manage client relationships, and ensure projects are delivered on time, within scope, and to the highest quality standards. Key Responsibilities: Lead the end-to-end delivery of complex eCommerce projects. Define and implement project governance and ways of working with clients. Create and manage high-level release plans and roadmaps to ensure effective project management. Collaborate with resource managers to optimise the resource mix. Facilitate the gathering of requirements and ensure alignment with business needs. Manage budgets and oversee financial planning and invoicing. Secure the timely delivery of high-quality client deliverables. Ensure the established delivery practices are followed internally and externally. Drive communication and alignment across project and program teams. Build strong relationships with clients, vendors, and internal stakeholders. Monitor KPIs and project metrics to ensure strategic goals are met Contribute to the continuous improvement of company processes and methodologies. Requirments: 4+ years of professional experience in a project management role. Hands-on experience delivering projects, using Agile methodologies. Experience in the field of e-commerce platforms and retail business. Fluent in financial terms and principles. Strong experience in working with MS Office tools and Project management tools A self-starter, motivated to take ownership of projects and drive tasks to completion. Problem-solving attitude, combined with analytical thinking and objective decision-making. Excellent presentation, negotiation and communication skills. Agility and the ability to perform in a fast-paced and quickly changing environment. Ability to manage own time effectively, prioritise and meet tight deadlines. Excellent verbal and written English. Advantages: Experience in the implementation of large-scale B2C or B2B e-commerce solutions (preferably, based on Demandware or Hybris platforms); Strong understanding of SDLC Lifecycle; Experience working with virtual teams; Pro-activeness and creativity; Knowledge of a second language; The candidate should be willing to provide two professional references. Benefits: We are huge believers in work-life balance, so we offer all our employees 25 days of paid leave and 3 fixed wellness days off a year. A hybrid work model for our teams so they can work from the office or the comfort of their home. Free parking spaces are available for all employees working from the office. Complimentary drinks and snacks in the office to keep energy levels up. A parent-friendly culture and the potential for additional days off to create new memories with your loved ones. Life Insurance, Health and dental insurance plan or, if selected, gift vouchers instead. Sports card, partially covered by the company and food vouchers. 2 days off for volunteering and numerous charity initiatives throughout the year. Opportunity to attend training, conferences and get certification sponsored by the company upon availability and business need. About dentsu: Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc., we are headquartered in Tokyo, Japan, and our 65,000 employee base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society. Location: Sofia Brand: Isobar Cxm Time Type: Full time Contract Type: Permanent Can’t find a suitable job? Sign up for job alerts tailored to your interests and be first in line for new opportunities. About dentsu For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work
