Program Manager

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. 

❗️Please note that this role is office based for Sofia, Bulgaria (51, Blv. „Cherni Vrah“, Office „X“).

❗️If you need to be relocated, we take care of the process.

We are looking for a mature person with a high sense of ownership and good stakeholder management skills, a person who can work autonomously with a minimum level of direction, a person who enjoys contributing to improving the company's efficiency and making a difference.

We consider candidates with a background in project/program/team management, change/transformation management, operations, process improvement, and various leadership roles.

✅ KPI

• Project Completion;
• Stakeholder Satisfaction;
• Program Management.

✅ Responsibilities:

✔️ Project Management

• Projects are completed with no delays or reasonable delays are agreed and confirmed in advance with the stakeholders.
• PMO guidelines are strictly followed:
• Necessary project documentation is in place and up to date (Weekly detailed project plan, Requirements, etc).
• All project-related JIRA tasks are in place and up to date - initiatives, epics, bugs;
• Weekly reporting is done;
• Necessary project ceremonies and communications are conducted: project kick-off, weekly project sync and demos, project sign-off, handover to operations and closure.
• Escalations, if needed, are done timely and in a proper way;
• Use recommended tools: slack channel, confluence, JIRA, g-mail.
• Control project scope, timeline, resources, risks;
• Control your loading and proactively provide clear and justifiable information on your loading, assignments, plans, and capacity to your manager - ask load more or unload or keep the loading as is;
• Contribute to the corporate improvement/transformation projects when required (tools, processes, reporting, etc).

In addition, we expect our PMO team members to proactively suggest any type of project/process/organizational improvement they can identify themselves.

✔️ Stakeholder Satisfaction

• Clearly understand who are your stakeholders for every project and have a list of them;
• Regularly inform the stakeholders through public communication channels (slack, g-mail) about the project progress, project risks, any significant project changes.
• Facilitate decision making;
• Manage stakeholder expectations and gather stakeholder feedback.

✔️ Program Management 

• Lead development teams resource planning for your stream;
• Handle scope changes for the stream;
• Provide reporting for the stream progress;
• Lead Quarterly Planning;
• Gather information about risk escalation and highlight it to the Delivery Manager.

✅ Requirements:

✔️ Skills:

• 5+ years in program or project management (prior experience in the iGaming, online casino is highly valued);
• Experience with cross-platform web game delivery and coordinating diverse creative and technical teams;
• Project control and execution;
• Change and stakeholder management.;
• Clear communication appropriate for audience level;
• Conducting effective meetings;
• Design business processes;
• Conflict resolution;
• Decision-making.

✔️ Behavior:

• Be transparent, positive, open, friendly, and ready to help;
• Good sense of ownership, be proactive;
• Be quick and reliable;
• Maintain high quality of work results;
• Tolerance to changes.

✔️ Language:

• Advanced written and spoken English is required;
• Russian or Bulgarian would be highly valued.

✅ Why Sofia Stars? 

✔️ Official employment and full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);

✔️ Competitive salary and attractive bonus scheme;

✔️ Working in a dynamic International company;

✔️ Birthday celebration present;

✔️ Ability for career and professional growth within the company;

✔️ Sportscard (Multisport) – partly covered & team-building events and activities;

✔️ Sunny, spacious office;

✔️ Wedding and newborn gifts;

✔️ Breakfast, food vouchers, fruits, and snacks available in the office;

Ready to shine? Let’s make it real.